RESULTS-DRIVEN PROFESSIONAL WITH A BACKGROUND IN SPECIAL EDUCATION, CRM-SAAS SALES, ACCOUNT MANAGEMENT AND SALESFORCE. EXPERIENCED IN CLIENT SUCCESS, INSTRUCTIONAL DESIGN, AND STAKEHOLDER ENGAGEMENT AT THE EXECUTIVE LEVEL. PROVEN ABILITY TO DRIVE ACCOUNT RETENTION AND REVENUE GROWTH THROUGH CONSULTATIVE SALES, DATA-INFORMED SOLUTIONS, AND RELATIONSHIP MANAGEMENT. ADEPT AT IDENTIFYING USER NEEDS THROUGH TRAINING AND COLLABORATION, THEN DEVELOPING SCALABLE, OUTCOME-ORIENTED SOLUTIONS. COMMITTED TO INCLUSIVE EDUCATION, CONTINUOUS IMPROVEMENT, AND DELIVERING VALUE TO BOTH EDUCATIONAL INSTITUTIONS AND ENTERPRISE CLIENTS.
Communication skills: Active listening to understand customer needs Building rapport and trust
Adaptability: Adjusting my pitch or strategy based on the customer
Problem solving: Understanding and uncovering my client's pain points
Collaboration: Working well with marketing, support, and other teams
Resilience: Staying driven to meet or exceed targets
Customer-centric: Honestly caring about customer satisfaction
Confidence: Presenting yourself and the product/service with assurance
Exceeded territory growth goals for Midwest region by 262%.
Drove 65% of net new referral revenue growth from existing client contacts.
Managed territory that grew by 25% to $3.2 million and achieved 148% of annual sales goal in business licensing by addressing customer needs and offering solution-based sales.
Took on under-performing market to recapture revenue and resurrect declining client base in top 100 law firm accounts. Recaptured 4 lost accounts adding $1.75 million in financial (UCC) revenue over 4 years.
Sold the largest SaaS hCue contract in a law firm by uncovering key pain points, tailoring demonstrations to the needs of legal end users.