Jacqueline Monges
Morganton
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Office administration for more than 7+years. Proficient in Excel, Word, Outlook.
Overview
12
12
years of professional experience
Work History
Benefits Coordinator
Case Farms Chicken
04.2021 - Current
- Assisted in the enrollment process for health insurance, retirement plans, and other benefit offerings.
- Collaborated with HR team to resolve employee inquiries regarding benefits and eligibility requirements.
- Managed benefits communication materials to enhance employee understanding of program options.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Managed leave administration process, including FMLA requests, ensuring proper documentation and communication with employees.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Developed comprehensive benefits communications materials, resulting in increased employee understanding of available offerings.
Billing Clerk
Charman Manufacturing Inc
07.2016 - 09.2016
- Phone: (213) 489-7000
- Reason for leaving: Moved out of State
- Managed customer inquiries regarding billing discrepancies, ensuring prompt resolution and satisfaction.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Processed customer invoices, credit memos and payments within established timelines.
Property Management Administrative Assistant
Joy 2001 Inc.
02.2014 - 06.2016
- Duties: Filing documents / Making payments over the phone, online or by mail Answering calls, solve any type of questions from customers about the company’s products or difficulties
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Phone: 562-843-3688
- Reason for leaving: Due to probability of retiring boss
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Associate of Arts - Social Studies Education
Western Piedmont Community College
Morganton, NC11-2025
Skills
- Understands various learning styles
- Bilingual fluent in English and Spanish
- FMLA comprehension
- Multitasking Abilities
- Decision-making
- Professionalism
- Teamwork
Research
Investigated and analyzed client complaints to identify and resolve issues.
Administration
- Answered multiple phone lines, transferred calls to corresponding departments Reporting
- Maintained status reports to provide management with updated information for client projects.
- Planning
- Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
- Ensured staff was equipped with all necessary supplies and collateral for long distance travel
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Benefits Coordinator
Case Farms Chicken
04.2021 - Current
Billing Clerk
Charman Manufacturing Inc
07.2016 - 09.2016
Property Management Administrative Assistant
Joy 2001 Inc.
02.2014 - 06.2016
High School Diploma -
Associate of Arts - Social Studies Education
Western Piedmont Community College