Jacqueline Monroe
Kansas City,KS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Business Owner/Operator
Speaking Easy LLC
08.2023 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Employed prompt decision-making and in-depth research to resolve issues.
- Served as principal stakeholder over organization's complete operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Consultant Management Professional
ProKatchers LLC
08.2021 - 08.2023
- Managed comprehensive engagement and support-related functions, processes, and procedures for assigned clients
and consultants, acting as the primary liaison for all interactions. - Utilized strong interpersonal skills and detailed knowledge of engagement-related tasks to effectively manage
employee relations, employment verification, pay rate validation, and consultant onboarding processes. - Conducted meticulous monitoring of background checks, drug test results, and E-verify, supplementing this with
contract analysis when required. - Collaborated with program teams and management to address consultant time and paycheck issues, pay rate
changes, assignment extensions, and new assignments, using client timekeeping systems to track activities and issues.
Business Owner/Operator
Crazy Coffee Co LLC
04.2016 - 12.2021
- Maintained and controlled inventory of coffee.
- Developed cost-effective strategies to drive coffee sales and optimize profits.
- Managed all online coffee operations professionally and handled all problems confidently.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Monitored inventory levels and identified opportunities for cost savings.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Consulted with customers to assess needs and propose optimal solutions.
- Employed prompt decision-making and in-depth research to resolve issues.
- Served as principal stakeholder over organization's complete operations.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Conducted target market research to discover customer needs and analyze competitor trends.
Assistant Agency Director of Operations
BesCare Senior Services
07.2012 - 10.2018
- Collaborated with the Director of Operations to manage daily operations of the Clinical Services Department,
ensuring adherence to federal, state, and local standards. - Streamlined patient care by evaluating nursing needs using long-term care assessment tools and liaising with
physicians about patient orders and care; also ensured accuracy in billing for services performed. - Managed and optimized human resource functions, including recruitment, orientation, training, and termination
processes; conducted employment verifications and background checks, and implemented onboarding procedures,
including system activations and equipment allocation. - Assisted with administrative tasks such as payroll preparation, employee performance reviews, and maintaining
up-to-date personnel files; responded promptly to employee inquiries regarding benefits, PTO balances, and
payroll issues.
Education
High School Diploma -
J. C. Harmon High School
Kansas City, KS05.1992
Skills
- Operations Management
- Inventory Control
- Personnel Management
- Small Business Operations
- Public Relations
- Brand Management
- Customer Service
- Decision Making
- Strategic Planning
- Conflict Resolution
- Time Management
- Problem Solving
- Adaptability and Flexibility
- Budgeting and Forecasting
- Employee Training
Timeline
Business Owner/Operator
Speaking Easy LLC
08.2023 - Current
Consultant Management Professional
ProKatchers LLC
08.2021 - 08.2023
Business Owner/Operator
Crazy Coffee Co LLC
04.2016 - 12.2021
Assistant Agency Director of Operations
BesCare Senior Services
07.2012 - 10.2018
High School Diploma -
J. C. Harmon High School
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