Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Monroy

Highland,CA

Summary

Personable and organized with strong sense of initiative and commitment to fostering positive work environment. Well-versed in HR policies and procedures, with skills in data entry and administrative support. Capable of enhancing team dynamics and contributing to organizational success.

Overview

5
5
years of professional experience

Work History

FC Associate

Amazon
09.2021 - Current
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Assisted in training new hires, leading to a more knowledgeable and efficient workforce.

Human Resources Assistant

RemX
02.2024 - 11.2024
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.

Retail Sales Associate

Kohl’s
01.2021 - 11.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Cashier

Wendy’s
09.2019 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Bachelor Of Arts - Human Resources Management

California State University, San Bernardino
San Bernardino, CA
12.2023

Skills

  • Time management
  • Team collaboration
  • Customer service
  • Quick learner
  • Critical thinking
  • Decision-making
  • Excellent communication
  • Staff training
  • Organization and categorization
  • Dependable and reliable
  • Mentoring and training
  • Goal setting and prioritization
  • Data entry
  • Administrative skills
  • Payroll processing
  • Onboarding coordination
  • Employee onboarding
  • HR policies
  • New hire orientation
  • Effective planning
  • Microsoft word
  • Microsoft office suite expert

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Human Resources Assistant

RemX
02.2024 - 11.2024

FC Associate

Amazon
09.2021 - Current

Retail Sales Associate

Kohl’s
01.2021 - 11.2021

Cashier

Wendy’s
09.2019 - 12.2020

Bachelor Of Arts - Human Resources Management

California State University, San Bernardino

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Jacqueline Monroy