Jacqueline Montejano
Denton,TEXAS
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Representative
Dillard's
04.2021 - 06.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Hostess
Hooters
05.2019 - 08.2019
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Server
Buffalo Wild Wings
06.2018 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Food Sciene
Angelo State University
San Angelo, TX05.2020
Skills
- Customer Service
- Product Knowledge
- Strong Work Ethic
- Guest Engagement
- Safe Food Handling
- Cleanliness standards
- Cash Handling
Timeline
Customer Service Sales Representative
Dillard's
04.2021 - 06.2021
Hostess
Hooters
05.2019 - 08.2019
Server
Buffalo Wild Wings
06.2018 - 08.2018
Bachelor of Science - Food Sciene
Angelo State University