Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Monti

West Palm Beach,Florida

Summary

Reliable employee seeking entry-level job position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Freelancer

Freelancer
West Palm Beach, FL
02.2018 - 07.2019
  • Performed various translation and interpretation duties from Spanish into English, including written texts, localization, internationalization, audio files, and live speaking presentations.
  • Translated text projects, including legal documents, website content, news articles, and corporate reports.

Receptionist

Hotel Las Islas Lodge
Puerto Jimenez, Puntarenas, Costa Rica
02.2017 - 12.2017
  • Received, sorted and distributed incoming mail and packages.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Corresponded with clients through email, telephone or postal mail.
  • Resolved customer problems and complaints.

Customer Service Representative

Hotel Iguana Lodge
Puerto Jimenez, Puntarenas, Costa Rica
09.2016 - 12.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution..


Secretary

Family Business
Puerto Jimenez, Puntarenas, Costa Rica
01.2013 - 08.2016
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Greeted clients in with friendliness and professionalism.

Education

High School Diploma -

Colegio Academico La Palma
Puerto Jimenez, Puntarenas, Costa Rica
12.2012

Skills

  • Microsoft Office
  • Prioritization and Time Management
  • Scheduling and Calendar Management
  • Conflict Resolution
  • Data Entry
  • Calendar Management
  • Customer Service
  • Appointment Scheduling
  • Courteous and Professional
  • MS Office
  • Attention to Detail

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Freelancer

Freelancer
02.2018 - 07.2019

Receptionist

Hotel Las Islas Lodge
02.2017 - 12.2017

Customer Service Representative

Hotel Iguana Lodge
09.2016 - 12.2016

Secretary

Family Business
01.2013 - 08.2016

High School Diploma -

Colegio Academico La Palma

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