Jacqueline Monzon
Williston,North Dakota
Summary
Detail-oriented Senior Deputy Court Clerk familiar with court proceedings and practices. Handles money, coordinates schedules and provides information about citations and other processes. Offering 19 plus years of legal related court experience. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. Highly effective at handling confidential information and identifying system improvements with ease. Strong work ethic, professional demeanor and great initiative. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload. Detail-oriented Court workload. Proficient writing business documents, to include business letters, professional e-mails, and formal proposals.
Overview
21
21
years of professional experience
Work History
Court Clerk
City Of Williston Municipal Court
03.2018 - Current
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Maintained docket calendar and database for Municipal court.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
- Process accounting vouchers for checks for bond refunds,,
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Marked and preserved exhibits introduced into evidence in court proceedings.
- Collected court fees and fines and recorded amounts collected in Odyssey.
- Attend court sessions on a rotating basis with other court clerks, prepare and maintain case records, including payment plans.
- Work collaboratively with Municipal Court team, Judges, City Attorneys, Police Department and all agencies with a vested interest in the court.
- Provides cross training to other employees within the Department.
- Perform all work duties and activities in accordance with City policies and procedures.
- Drafted professional court correspondence to facilitate legal proceedings.
- Documented exhibits admitted during hearings.
- Collected court fees and fines and recorded amounts collected in Odyssey.
- Met with judges, lawyers and police officials to coordinate functions of court.
- Perform other clerical and administrative duties as assigned.
- Promoted transparency within the judicial system by accurately entering case details into electronic databases.
- Contributed to a positive work environment by collaborating effectively with colleagues and legal professionals.
Child Support Specialist I
State of Alaska Child Support Enforcement Division
03.2003 - 02.2015
- Manages a caseload for the Establishment of Paternity, Support and/or income assignments on incoming requests for services and initiates referrals to other states.
- Performs State Parent Locate Services and makes referrals to the Federal Parent Locate Services; gathers information on fraud for further referral to the Fraud Unit through the Central Locate Section. Performs field investigations.
- Initiates enforcement actions in delinquent cases after consultation with supervisor and/or attorneys.
- Determines child support obligations using the child support formula and varied sources of available departmental information, including custodial parent information, non-custodial parent information and Department of Human Services Programs information for the purpose of establishing support when there is no existing support order; performs review and adjustment activities for modification of support orders.
- Interprets and advises on Interstate, Locate, Arrearage, Distribution and Tax Offset case procedures to local level child support offices and staff from other states; advises other Child Support Specialists and participates in special projects.
- Represents the Department/client in administrative hearings and appears in district court as a witness; conducts administrative review of tax intercept cases and determines if corrective action is needed; conducts pre-settlement conferences and determines arrearage amounts.
- Monitors child support payments for enforcement; identifies distribution problems using approved CSEU policy, drafts appropriate memos concerning distribution for supervisor’s signature.
- Accepts settlements, within guidelines, on child support cases.
- Computes detailed arrearages using approved formula and through the investigation of various records and documents.
Education
Some College (No Degree) - Paralegal Studies
Liberty University
Lynchburg, VAMoral Welfare & Recreation
United States Air Force Basic Training
San Antonio1993
Moral Welfare & Recreation
United States Air Force Technical Training
Denver, CO1993
High School Diploma - undefined
Houston Jr/ Sr High School
Houston, Alaska1991
Skills
- Time management
- Certified in 10-key
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Strong problem solver
- Excellent communication skills
- Resourceful
- Strong interpersonal skills
- Pleasant demeanor
- Maintain files
- Create and send out daily email announcements
- Maintain flags- half staff and replace when needed
- Coordinate local newspaper ads when needed
- proficient in Odyssey, Excel, Word, Outlook and Zuercher
- Fire alarm reset/procedures
- Copy machines- clear any jams, replace toner and staples Assist with any trouble shooting
- Customer service-oriented
- Advanced clerical knowledge
- Invoice processing
- Multi-line phone proficiency
- Filing and data archiving
- Order processing
- Laminating
- Handle deliveries from USPS, UPS, Fed-Ex, Etc
- Familiarize with all policies in handbooks
- Excel proficient
- Maintain office supply lists
- Maintain and update any sign up sheets
- Records management
- Legal terminology
- Exhibit records
- Court proceedings expertise
- Docket management
- Court processes
Accomplishments
- Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Administration
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
- Planning
- Arranged, scheduled and coordinated all logistics and travel itineraries for out of town clients who traveled for paternity testing.
- Ensured all clients were equipped with all necessary supplies and collateral for long distance travel.
- Reporting
- Maintained status reports to provide management with updated information for client projects.
- Research
- Investigated and analyzed client complaints to identify and resolve issues.
Timeline
Court Clerk
City Of Williston Municipal Court
03.2018 - Current
Child Support Specialist I
State of Alaska Child Support Enforcement Division
03.2003 - 02.2015
Some College (No Degree) - Paralegal Studies
Liberty University
Moral Welfare & Recreation
United States Air Force Basic Training
Moral Welfare & Recreation
United States Air Force Technical Training
High School Diploma - undefined
Houston Jr/ Sr High School
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