Jacqueline Moon
Denver,CO
Summary
Dynamic Operations Manager with over a decade of experience in administrative management, team coordination, and operational oversight. Proven ability to support executive leadership, streamline office operations, and implement efficient administrative processes. Demonstrated expertise in budgeting, vendor management, and fostering a productive work environment. Committed to upholding organizational values and promoting a culture of integrity and accountability.
Overview
4
4
years of professional experience
Work History
Office Manager / Project Coordinator
ACS Enterprise LLC
Denver, CO
11.2024 - Current
- Provide comprehensive support to executive leadership, including calendar management, meeting coordination, travel arrangements, and correspondence handling.
- Oversee daily office operations, ensuring the maintenance of office supplies, equipment, and facilities.
- Coordinate logistics for visiting stakeholders, facilitating seamless interactions and effective communication.
- Maintain organized records, files, and documents, ensuring accuracy and accessibility.
- Assist with budgeting and financial management tasks, including expense tracking, invoice processing, and coordination with the finance department.
- Arrange and coordinate meetings and events, ensuring efficient execution.
- Ensure compliance with health and safety regulations within the office environment.
- Coordinate with suppliers, vendors, and service providers to ensure timely delivery of goods and services.
- Supervise a team of support-level employees, providing day-to-day work direction and maintaining steady workflow and productivity.
Field Service Dispatcher / Shop Foreman / Parts Assistant
EquipmentShare
Denver, CO
11.2023 - 11.2024
- Managed parts inventory, purchasing, and invoicing to support field operations and maintain budgetary compliance.
- Coordinated daily parts orders, including shipping and receiving, ensuring timely availability for projects.
- Dispatched field service technicians, maintained accurate time sheets, and developed organized reports and schedules.
- Supervised shop operations, ensuring equipment maintenance and repairs were conducted efficiently and safely.
- Collaborated with service departments and vendors to streamline operations and improve efficiency.
Office Manager / Dispatcher
Plumb Tech LLC
Denver, CO
10.2021 - 11.2023
- Managed daily operations, dispatching 12 plumbers and supervising four office staff members.
- Conducted bi-weekly meetings, onboarded new customers and vendors, and implemented marketing strategies.
- Utilized Outlook, Excel, QuickBooks, and vendor credentialing platforms to maintain organized records and compliance.
- Evaluated employee performance, managed schedules, and ensured adherence to budgetary constraints.
- Developed and maintained successful relationships with vendors, suppliers, and contractors to support business operations.
Education
Associate Degree - Criminal Justice
Kaplan College
Denver, CO01.2007
Skills
- Operations Management
- Team Leadership and Development
- Project Coordination
- Customer Service Excellence
- Budgeting and Financial Oversight
- Vendor and Client Relations
- Regulatory Compliance
- Process Improvement
- Strategic Planning
- Proficiency in Microsoft Office Suite
- Proficiency in QuickBooks
- Proficiency in CRM Systems
Languages
- English, Fluent
- Spanish, Fluent
Spanish
Fluent
Timeline
Office Manager / Project Coordinator
ACS Enterprise LLC
11.2024 - Current
Field Service Dispatcher / Shop Foreman / Parts Assistant
EquipmentShare
11.2023 - 11.2024
Office Manager / Dispatcher
Plumb Tech LLC
10.2021 - 11.2023
Associate Degree - Criminal Justice
Kaplan College
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