Jacqueline Moore
Manager of Human Resource
Memphis,NY
Summary
Highly accomplished Human Resources Leader with success in driving strategic HR initiatives, developing compliant multi-state policies, and optimizing employee programs across transportation, healthcare, and logistics industries. Adept in benefits administration, labor relations, risk mitigation, and HRIS implementation. Recognized for aligning HR functions with organizational goals, cultivating a high-performance culture, and ensuring compliance with DOL, OSHA, and FMCSA regulations. Proven track record of reducing insurance and liability costs while increasing employee engagement, retention, and operational efficiency.
Overview
21
21
years of professional experience
33
33
years of post-secondary education
3
3
Certifications
Work History
Human Resource Manager
Keith Titus Corp. & Affiliates
Weedsport, New York
01.2022 - Current
- 51Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Devised hiring and recruitment policies for 150 employees across multiple states
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Human Resources & Commercial Insurance Manager
Keith Titus Corp. & Affiliates
Weedsport, New York
01.2004 - 01.2022
- Lead HR strategy for 6+ affiliated companies, managing all HR functions for over 300 leased Owner Operators and W2 employees across multiple states including NY, PA, OH, NJ, and IN.
- Designed and implemented comprehensive multi-state employee handbooks, ensuring alignment with local, state, and federal laws.
- Created and rolled out onboarding and orientation programs, reducing time-to-productivity by 35% and improving first-year retention rates.
- Oversaw annual performance evaluation cycles, implemented metrics-based performance tools, and managed career development planning.
- Directed all matters of employment law, including compliance with DOL, OSHA, FMLA, ADA, ACA, and DOT/FMCSA regulations.
- Conducted internal audits and self-assessments to ensure legal compliance across all departments.
- Handled employee relations issues, including workplace investigations, mediation, documentation, and disciplinary actions.
- Served as lead HR representative for EEOC claims, unemployment hearings, and Workers' Compensation case management.
- Spearheaded employee benefits strategy, including evaluation and negotiation of health, dental, life, and disability insurance plans.
- Implemented HRIS systems to centralize employee records, benefits tracking, communication, payroll processing, and compliance reporting.
- Conducted annual benefits open enrollment, ensuring 100% employee participation and accurate elections across all locations.
- Performed monthly benefits and payroll reconciliation, identifying and correcting discrepancies.
- Managed entire commercial insurance portfolio, including auto liability, physical damage, general liability, property, and cargo insurance.
- Successfully restructured insurance coverage resulting in a 20% premium reduction while maintaining required FMCSA compliance.
- Created a risk management database to centralize incident reporting, claims processing, and equipment tracking.
- Collaborated with legal counsel to oversee litigation and claims management, ensuring timely resolution and cost control.
- Developed and delivered compliance training, including harassment prevention, supervisor documentation, safety, and company policy updates.
- Launched an Employee Wellness Program encompassing fitness incentives, health screenings, and engagement surveys—leading to a 28% boost in morale scores.
- Designed employee recognition initiatives to support a positive culture and reinforce core company values.
- Ensured compliance with all regulatory requirements by staying up-to-date on changes in legislation affecting the insurance industry.
- Improved client satisfaction by streamlining insurance claim processes and enhancing communication channels.
- Negotiated contracts with underwriters to secure competitive pricing and terms for client policies.
Education
Associate of Applied Science - Business Administration & Management
Onondaga Community College
Syracuse, NY 08.1992 - Current
Skills
- HR Strategy & Compliance
- Multi-State Employment Law
- Employee Wellness Programs
- HRIS Implementation
- Captive Health Programs
HR policies and procedures
Training development
Benefits and compensation management
Employment law
Contract negotiation
HRIS management
Certification
SHRM-CP, SHRM Certified Professional, 2018
Core Competencies
Multi-State Employment Law, Employee Handbook & SOP Development, OSHA, ADA, FMLA, PFL, DOL, ACA Compliance, Internal Investigations & Corrective Action, Full-Cycle Recruiting, Training Program Design, Leadership Coaching, Employee Wellness & Recognition Programs, Benefits Plan Administration & Reconciliation, Open Enrollment & Employee Communication, HRIS Implementation (Paycom, ADP, etc.), Digital Personnel Records & Reporting, Commercial Liability & Auto Policy Management, Claims Investigation & Subrogation, Workers’ Compensation & Return-to-Work Programs, Captive Health & Commercial Insurance Programs
Timeline
Human Resource Manager
Keith Titus Corp. & Affiliates
01.2022 - Current
Human Resources & Commercial Insurance Manager
Keith Titus Corp. & Affiliates
01.2004 - 01.2022
Associate of Applied Science - Business Administration & Management
Onondaga Community College
08.1992 - Current
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