Jacqueline Morales
El Monte,CA
Summary
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
6
6
years of professional experience
Work History
Team Lead
Journeys
Arcadia, CA
05.2024 - Current
- Demonstrated product features and benefits for customers' needs.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Analyzed daily sales figures to ensure that targets were met or exceeded.
- Maintained accurate records of inventory levels and placed orders for additional stock as needed.
- Developed and implemented strategies to increase sales.
- Trained new employees in all aspects of job duties, including customer service and cash handling procedures.
Studio Manager
Shutterfly
Arcadia, CA
11.2018 - 04.2024
- Prepared presentations of completed work for review by senior management team members.
- Recruited new photographers by conducting interviews and reviewing portfolios.
- Tracked progress of ongoing projects against established benchmarks in order to identify potential delays or areas needing additional resources.
- Scheduled meetings with clients to discuss project objectives, timelines, deliverables, pricing.
- Maintained a library of digital images and provided access to staff members when needed.
- Oversaw post-production processes such as retouching photos or creating special effects as required by clients.
- Reviewed and approved photography projects to ensure that they conformed to all established standards.
- Provided direction and feedback to photographers during photo sessions to ensure desired results were achieved.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Fulfillment Associate
Target
Rosemead, CA
10.2018 - 01.2020
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Packed items according to customer's specifications and requirements.
- Ensured timely delivery of orders by coordinating with internal transportation team members.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Monitored stock levels and notified supervisor when supplies needed to be replenished.
- Assisted customers with pick-up orders at designated loading docks or drive-through areas.
Education
High School Diploma -
Arroyo High School
El Monte, CA06-2014
Skills
- Customer Service Management
- Efficient and Detail-Oriented
- MS Office
- POS Systems
- Recordkeeping and Documentation
- Multitasking and Prioritization
- Teamwork and Collaboration
- Cash Management
- Time Management
- Workflow Management
- Training and mentoring
- Call Center Operations
- Schedule Coordination
- Personnel training and development
- Handling Escalations
Languages
English
Full Professional
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead
Journeys
05.2024 - Current
Studio Manager
Shutterfly
11.2018 - 04.2024
Fulfillment Associate
Target
10.2018 - 01.2020
High School Diploma -
Arroyo High School