Jacqueline Morales

-Greet every customer with a big smile and give them an experience that sets a new standard for every other coffee shop.

-Always keeping the work area stocked and have prepared products on hand, allowing a steady yet fast workflow to reach our goal drive times.

-Clean and sanitized work areas, utensils, and equipment consistently to ensure that everyone, including myself, pays attention to our cleaning timers to guarantee everything is up to standard.

-Inform customers about beverage menu items and provide samples that allow them to step out of their comfort zone. Provide details about coffee blends and preparation methods.

-Learning and showing leadership, whether through training, owning up to my mistakes, or coaching. Being a barista trainer taught me the skills needed to coach appropriately and be a better barista myself.

-Communication has been the most significant aspect of this job, whether opening the store and delegating tasks to one another or ensuring we have completed our tasks correctly and in a timely manner. Communication is also the key to our peak; we all work together, knowing whose where and whose planted to ensure all customers are served quickly, correctly, and, most importantly, with care. My goal throughout my time working with Starbucks has been to Maintain the highest standards of conduct and service to support the company's mission "To inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time." Our store is one of the only locations to maintain this motto and has become everyone's favorite place to stop by before going to work, the gym, or simply sitting in the lobby conversing with family and friends. I hope that they think of us as their second home.

-Warmly greet and communicate with customers taking beverage orders and offering recommendations based on taste preferences.

-Building relationships with new and returning guests to raise company guest connection scores.

-Consistently maintain cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

-Managed rushes of customers daily with efficient, levelheaded, kind customer service.

-Check temperatures of freezers, refrigerators, and heating equipment to verify proper functioning.

-Memorized over 50 menu items to create customized beverages for our guests

-Trained new hires on menu items, computer systems, company standards, and customer service expectations.

-Defuse negative customer interactions calmly and courteously while upholding company policy.

- I also work in different departments such as pizza hut and Fulfillment. I'm very versatile and can change when needed depending on which department is busiest.

-Upheld high standards of productivity and quality in operations.

-Demonstrated proper food safety practices by accurately completing the quality control checklist. -Maintained high standards of customer service during high

-volume work shifts and fast-paced operations, making sure customers had a consistently pleasant experience visiting our location

-Arrive on time for 5 am shifts helping open the store, cook and prepare doughnuts and pastries

-Close store on time while still preparing dough for the next day and deep cleaning the machines, moping the store every night as well as restrooms, ensuring a clean open in case of a visit from our district managers.

-Our location had a high volume of customers, including Doordash and uber eats orders; still, our team managed to complete every order with kind, fast, and quality service daily.