Jacqueline Morales
Nuevo
Summary
Dynamic and empathetic professional with experience as a Peer Mentor at Riverside City College, fostering a supportive learning environment and enhancing decision-making skills. Proven ability to manage high-stress situations as a Customer Service Representative at NFI Logistics, resolving conflicts and boosting customer loyalty through effective communication and problem-solving.
Experienced with mentoring and guiding peers through academic and personal challenges. Utilizes strong communication abilities to create supportive and trust-building relationships. Knowledge of effective problem-solving techniques and strategies to foster positive mentoring environment.
Overview
4
4
years of professional experience
Work History
Peer Mentor
Riverside City College
08.2024 - Current
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
- Served as a role model for fellow students, demonstrating effective communication and problem-solving skills.
Customer Service Representative
NFI Logistics
05.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Heritage High School
26001 Briggs Rd, Menifee, CA 9258506-2018
Skills
- Active learning
- Self-awareness
- Empathy development
- Academic support
- Microsoft outlook
- Call management
Languages
Spanish
Native or Bilingual
Timeline
Peer Mentor
Riverside City College
08.2024 - Current
Customer Service Representative
NFI Logistics
05.2021 - 08.2024
High School Diploma -
Heritage High School
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