Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqueline Morales

Henderson,NV

Summary

Ready for the opportunity to show just how reliable, motivated, and genuinely invested in the team and store success I am. I've taken the initiative on projects that have boosted customer service and operational scores at starbucks making our location one of the best in the district. I believe in setting examples to boost morale, when team members approach their work with a positive mindset, it creates a better environment that directly reflects on the success of the business. I achieve this by staying true to my word and showing up to every shift with a positive attitude and resilience, always committed to delivering the highest quality of work.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
Stephanie And Sunset, NV
08.2023 - Current
  • Delivered fast, friendly, and accurate service in a high-volume environment, prioritizing customer satisfaction, and building loyalty through personalized interactions. Nothing feels as good as being able to greet more than half of your guests by name and ask them personalized questions due to how close you've become with them.
  • Maintained a clean, organized, and well-stocked workspace to ensure smooth operations and meet health and safety standards. We don't leave our stations without ensuring that it is set up for the next barista's success.
  • Collaborated with partners during peak hours to manage workflow and support others.
  • Took initiative to anticipate customer needs and resolve issues quickly and professionally, contributing to a positive and efficient service experience.
  • Coached and followed company standards and procedures with consistency and integrity, ensuring quality, accountability, and operational excellence.

Team Member

Target
350 W Lake Mead Pkwy, Henderson, Nevada
05.2022 - 10.2023
  • Consistently assisted guests with a positive, can-do attitude—whether at the register, in the café, or on the sales floor—always aiming to brighten their day, recognizing that even a simple outing might be just what they needed to feel better.
  • Handled online order fulfillment quickly and accurately, making sure guests received the right items on time, and with care.
  • Took on different roles as needed, showing flexibility and a willingness to learn new tasks to support the team and store goals.
  • Stayed alert and proactive—always kept an eye out for what needed attention, from restocking to helping a guest, without waiting to be asked.

Crew Team Member

Dunkin' Donuts
409 E Silverado Ranch Blvd, Las Vegas, Nevada
06.2021 - 11.2021
  • Prepared food, coffee, and specialty drinks quickly and accurately, while keeping quality and customer satisfaction a top priority.
  • Managed daily food prep and inventory for the next day to ensure smooth, efficient store operations.
  • Balanced in-store customer service with a high volume of mobile orders from delivery platforms, while staying organized and calm during rushes.
  • Worked closely with teammates to keep the store clean, well-stocked, and running efficiently, to ensure all day parts were set up to succeed.

Education

High School Diploma -

Green Valley Highschool
460 Arroyo Grande Blvd. Henderson, NV 89014
05-2022

Skills

  • Team collaboration
  • Proactive problem solving
  • Adaptability and flexibility
  • Friendly and outgoing
  • Cash register operation
  • Inventory management

Certification

  • TAM card
  • Food handlers card

Timeline

Barista

Starbucks
08.2023 - Current

Team Member

Target
05.2022 - 10.2023

Crew Team Member

Dunkin' Donuts
06.2021 - 11.2021

High School Diploma -

Green Valley Highschool

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