Jacqueline Moreno
Restaurant Manager
El Cajon,Ca
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Restaurant Manager
Coronado Brewing Company
05.2023 - 12.2023
- Inventory, food cost and labor control, payroll, scheduling, trouble shooting pos, guest relations, customer complaints
- Create tasks for everyone and support staff at all times.
Restaurant Manager
Claim Jumper
06.2022 - 05.2023
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Maximized quality assurance by completing frequent line checks.
Line Cook Trainer
Fox Restaurant Concepts
11.2013 - 05.2022
- Participated in catering events, showcasing the restaurant''s culinary expertise while expanding its reach into local markets.
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Improved overall kitchen safety through regular equipment maintenance checks and staff training.
- Cooked same meals over and over during shifts with exact quality results.
- Optimized food presentation techniques for visually appealing plates that enhanced the dining experience.
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
- Directed team in off-peak ingredient preparation and restocking work.
- Enforced cooking, plating and garnishing rules across shifts and staff members.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Facilitated cross-training among employees to increase versatility in handling various stations within the kitchen.
- Assisted in creating specialized menus for dietary restrictions, accommodating a wider range of customer needs without sacrificing quality or taste.
- Developed comprehensive training materials for new line cooks, resulting in faster onboarding times.
- Reduced food waste by implementing proper storage techniques and inventory management practices.
- Trained cooks to maintain clean, organized and sanitary workstations.
- Advised students on course selection, career decisions and other academic and vocational concerns.
Staffing and Event Creator Director
Giuseppe' Fine Dining
02.2016 - 03.2020
- Created Events, staffed them, compermentalize tasks for each and every staff member
- Communicated directly with clients, vendors and directors to create a safe and easy environment
- Payroll administration, promotions and terminations
- Onboarding process and verication of documents.
- Increased brand awareness through the creation of eye-catching promotional materials for events, trade shows, and industry conferences.
- Collaborated with cross-functional teams to ensure seamless execution of high-quality deliverables within tight deadlines.
- Boosted company''s online presence with engaging social media strategies, resulting in higher audience engagement and growth.
- Contributed to the successful completion of client projects by providing valuable input during brainstorming sessions and concept development stages.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Internal Operations Manager
Elite Show USA
07.1996 - 05.2012
- Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support
- Supported over 100 events annually, which ranged form less than a dozen participants to thousands of participants with prestigious guests.
- Analyzed operational data to identify trends, monitor performance metrics, and make data-driven decisions for continuous improvement initiatives.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented risk management strategies to mitigate potential issues within business operations proactively.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Reduced operational costs by identifying inefficiencies and reallocating resources accordingly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coordinated efforts among different departments to improve overall efficiency in meeting organizational goals effectively.
Education
Culinary is baking and pastry
The Art institute of San Diego
Skills
- Menu development
- Recruitment
- Customer Engagement
- Cost controls
- Managing Reservations and Large Parties
- Scheduling
- Organization and prioritization
- Customer Retention
- Trained in performance and wage reviews
- Kitchen staff coordination
- Customer Service
- Calendar and Scheduling Software
- Event Coordination
- Pre-shift walk-through
- Food Service Background
- Employee Retention
- Liquor Law Compliance
- ServSafe Food Manager
- Conflict Resolution
- Strategic Planning
- Payroll Administration
- Complaint resolution
- Staff Scheduling
- Sanitation
- Control of Expenses
- Food Preparation and Safety
- Kitchen Equipment Operation
- Train Employees
- Conflict Resolution Techniques
- Labor and Food Cost Control
Languages
Spanish
Full Professional
Work Preference
Work Type
Full TimeTimeline
Restaurant Manager
Coronado Brewing Company
05.2023 - 12.2023
Restaurant Manager
Claim Jumper
06.2022 - 05.2023
Staffing and Event Creator Director
Giuseppe' Fine Dining
02.2016 - 03.2020
Line Cook Trainer
Fox Restaurant Concepts
11.2013 - 05.2022
Internal Operations Manager
Elite Show USA
07.1996 - 05.2012
Culinary is baking and pastry
The Art institute of San Diego
Certification
- Certified [Job Title], [Company Name] - [Timeframe]