Jacqueline Moss
Senior Customer Service Representative
High Point,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
Work History
Office Clerk
Infinity Transportation, Inc.
01.2020 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Manager
A Family Limousine
09.2011 - 01.2020
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Manager
The Early Education Center
02.2007 - 09.2011
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Established team priorities, maintained schedules.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Front Desk Medical Receptionist
Dr. Martin Feinroth
02.2006 - 10.2006
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts for about 40 appointments per day.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Surgical Coordinator
Memorial Same Day Surgery Center
01.2004 - 12.2005
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Contributed to reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Coordinated with over 10 anesthesia providers to ensure timely arrival and preparation for scheduled surgeries.
- Coordinated with facilities to set up surgeries for over 150 Doctors..
Receptionist
Animal Medical Center and Bird Clinic
10.2000 - 01.2004
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information every day.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collected cash & cc payments, processed transactions and updated relevant records.
Executive Assistant
Sign & Drive Auto Sales
04.2000 - 02.2001
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving discrepancies.
- Supported sales team with accurate documentation, ensuring seamless transactions for car purchases.
- Safeguarded company assets through diligent tracking of inventory, registration, and tax information for all vehicles sold.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of about 200 phone calls per day as well as email inquiries.
Title Clerk, Finance Assistant, HR
L.P. Evan Nissan
11.1996 - 04.2000
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Expedited title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Reduced discrepancies in accounts receivable by closely monitoring customer payments and following up on overdue balances.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using Reynolds & Reynolds.
- Examined and verified approximately 50 titles weekly
Assembly Line Worker
McCord Winn Textron
08.1994 - 08.1996
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining clean and neat work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on assembly line.
- Assisted in inventory management, ensuring adequate supplies were available for efficient production operations.
Education
High School Diploma -
05.1992
Skills
- Healthcare (humans & animals)
- Operating Systems: Windows, Applications: Microsoft office (Word, Excel, Outlook, Publisher) Avimark Veterinary program, Cornerstone, Corporate Car Online, limo Anywhere
- Live Chat Support
- Email Etiquette
- Complaint Handling
- Multitasking
- Effective Communication
- Scheduling
- Data Entry
- Complaint Resolution
- Travel Planning
- Credit Adjustments
- Warranty Service
- Customer Service
- Sorting and Labeling
- Telephone Reception
- Business Correspondence
- Office Supplies and Inventory
- Office Management
- Departmental Support
- Staff Management
- Mail Handling
- Expense Reporting
- Customer Relationship Management
- Billing Support
- Document Scanning
- Human Resources
- Calendar Management
- Information Verification
- Inbound and Outbound Calling
- Recordkeeping and File Management
- Patient Charting
- Database Entry
- Administrative Support
- Microsoft Office
- Meeting Planning
- Travel Coordination
- Inventory Management
- Copying and Scanning
- Payroll Support
- Payroll and Accounts Payable Receivable
- Travel Arrangements
- Technical Support
- Filing System Setup
- Postage Meter
- Meeting Support
- Serve Customer Needs
- Customer Feedback
- Office Machine Operation
- Information Processing
- Team Goals
- Government Forms
- Inquiry Requests
- Update Records
- Document Typing and Formatting
- Reading Comprehension
- Critical Thinking
- Phone Call Direction
- Outgoing Mail Preparation
- Bookkeeping Software
- Data Entry and 10-Key
- Customer Retention
- Payroll Administration
- Event and Activity Planning
Timeline
Office Clerk - Infinity Transportation, Inc.
01.2020 - 09.2023
Office Manager - A Family Limousine
09.2011 - 01.2020
Office Manager - The Early Education Center
02.2007 - 09.2011
Front Desk Medical Receptionist - Dr. Martin Feinroth
02.2006 - 10.2006
Surgical Coordinator - Memorial Same Day Surgery Center
01.2004 - 12.2005
Receptionist - Animal Medical Center and Bird Clinic
10.2000 - 01.2004
Executive Assistant - Sign & Drive Auto Sales
04.2000 - 02.2001
Title Clerk, Finance Assistant, HR - L.P. Evan Nissan
11.1996 - 04.2000
Assembly Line Worker - McCord Winn Textron
08.1994 - 08.1996
Central High School - High School Diploma,
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