Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Muralles

Reseda,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Larchmont Pediatrics
05.2017 - Current
  • Acted as a liaison between physicians, staff, and patients, resolving any conflicts or concerns in a professional manner to maintain a positive practice environment.
  • Managed billing procedures, leading to increased revenue collection rates without compromising patient relationships.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Reduced patient wait times by optimizing appointment schedules and improving front desk efficiency.
  • Ordered all office supplies and kept check on inventory levels.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Established a welcoming atmosphere for patients through exceptional customer service at every touchpoint within the practice environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed and implemented office policies to ensure a smooth running practice and better patient experience.
  • Coordinated staff schedules to maintain optimal coverage during peak hours while reducing overtime costs.
  • Enhanced staff communication and collaboration with regular team meetings and training sessions.

Front Desk Receptionist

Descanso Medical Center Development And Learning
09.2015 - 05.2017
  • Handled assignments independently with good judgement and critical thinking skills.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Organized, maintained and updated information in computer databases.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

Bachelor of Arts - Psychology

California State University, Northridge
05.2011

Skills

  • Performance Tracking and Evaluation
  • Business Planning
  • Managing Operations and Efficiency
  • Money Handling

Timeline

Assistant Manager

Larchmont Pediatrics
05.2017 - Current

Front Desk Receptionist

Descanso Medical Center Development And Learning
09.2015 - 05.2017

Bachelor of Arts - Psychology

California State University, Northridge

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Jacqueline Muralles