Jacqueline Murphy
Grand Rapids,MI
Summary
Dedicated people operations & organizational operations specialist, eagerly seeking opportunities to make meaningful contributions and empower mission-driven teams in non-profit animal welfare.
Overview
8
8
years of professional experience
Work History
People Operations Generalist
Mercy For Animals
11.2024 - 11.2025
- Supported the full employee lifecycle to help build a heathy, mission-driven organizational culture.
- Managed onboarding and offboarding, benefits administration, HRIS updates, payroll management, and day-to-day team member support.
- Partnered with teams across the organization to improve processes, answer HR-related inquiries, and ensure compliance with nonprofit and employment regulations.
- Contributed to employee engagement initiatives, performance processes, and policy development.
- Created an environment where team members could thrive while advancing the organization's animal welfare mission.
Talent Acquisition Specialist
Mercy For Animals
02.2023 - 11.2024
- Developed talent pipelines, engaged diverse candidates, and partnered with leaders to forecast hiring needs and refile role profiles.
- Managed the full recruitment lifecycle, from sourcing and screening to interviews and offer coordination.
- Ensured an inclusive and supportive candidate experience.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
Recruiting Specialist
Mercy For Animals
10.2022 - 11.2024
- Managed full-cycle hiring for a wide range of roles - from executive members and programs to operations and support functions.
- Partnered with hiring managers to shape role requirements, create inclusive job postings, and ensure an equitable hiring process.
- Sourced and screened candidates, coordinated interviews, and maintained a positive, mission-centered candidate experience.
- Developed and implemented onboarding and orientation programs for new team members.
Co-Founder
M I Vegan Food Truck
01.2021 - 09.2022
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established foundational processes for business operations.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Established and maintained strong relationships with customers, and vendors.
- Strategized, and built social media presence across various platforms
- Curated menu requirements/items, serving arrangements, etc.
Social Media Marketing Manager
Southkent Veterinary Hospital
03.2018 - 03.2020
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Actively engaged with brand mentions, inquiries, and messages from clients and/or prospective clients
- Developed, and oversaw email strategies, customization, and production to increase organic brand page traffic
Client Services Manager
Southkent Veterinary Hospital
08.2017 - 02.2020
- Managed HR operations for 30+ team members; benefits management, interviewing, onboarding, team member scheduling
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Analyzed financial data and developed strategies to increase doctor and hospital production.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of General Studies -
Lansing Community College
Lansing, MI05-2015
Skills
- Process optimization
- Project workflow enhancement
- Team engagement initiatives
- Effective policy application
- HRIS data management
- Talent Acquisition
- Critical analysis skills
- Proactive self-starter
- Project Management
- ADP, Google, Slack, Asana, FreshService, Greenhouse, Excel, WorkVivo, LinkedIn
Timeline
People Operations Generalist
Mercy For Animals
11.2024 - 11.2025
Talent Acquisition Specialist
Mercy For Animals
02.2023 - 11.2024
Recruiting Specialist
Mercy For Animals
10.2022 - 11.2024
Co-Founder
M I Vegan Food Truck
01.2021 - 09.2022
Social Media Marketing Manager
Southkent Veterinary Hospital
03.2018 - 03.2020
Client Services Manager
Southkent Veterinary Hospital
08.2017 - 02.2020
Associate of General Studies -
Lansing Community College