Adobe
Jacqueline M. Wilkinson
Oxon Hill,USA
Summary
Smoothly handle administrative requirements for fast-paced [Type] environment by applying excellent recordkeeping, document management and customer relations skills to meet any need. Prepare error-free and clear business paperwork, letters and memoranda. Bringing top-notch clerical, financial administration and travel operations knowledge.
Organized office professional with top-notch administrative skills and solid background in government and private industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
23
23
years of professional experience
Work History
Staff Assistant
Food and Drug Administration
06.2014 - Current
- Federal Agency Travel Administrator Lead: Coordinated all local, domestic, and international travel for office staff using Concur Travel Systems; interpreted and communicated travel regulations, ensuring compliance with federal policies.
- Travel Budget Oversight Lead: Managed the office's annual travel budget of $150,000, ensuring cost efficiency and adherence to budget guidelines.
- Site Owner of SharePoint: Administered the office SharePoint site, ensuring proper content management and accessibility for staff.
- Project Management: Leading and contributing to focus groups on new processes, developed and presented presentations. Expertise in writing, organizing and implementing standard operational guidelines.
- Employee Relations: Employee onboarding and offboarding, office and equipment set up, recruitment and interviewing, employee compliance and training.
- Visa Purchase Card Management Lead: Maintained the office Visa purchase card, ensuring compliance with federal regulations and providing monthly financial reports for a budget of $50,000.
- Property Custodian Officer: Oversaw all accountable property worth over $250,000, managing property tracking, disposal, transfer, and acquisition in line with federal standards.
- Timekeeping and Attendance: Served as the office timekeeper, managing and updating timekeeping records in the Integrated Time and Attendance System (ITAS) to ensure accurate payroll processing in compliance with DFAS.
- Communication and Collaboration: Routinely responded to calls from staff and other offices, providing timely and accurate information or escalating inquiries to appropriate personnel.
- Executive Scheduling and Calendar Management: Provided high executive level support to six department directors and 10 supervisors managing calendars, scheduling stakeholder meetings, personnel interviews, and other high priority tasks.
- Technical Skills: Used Microsoft Office Suite, Adobe, Oracle, Zoom, Microsoft Teams, Google Suites, SharePoint, and Canva.
Program Assistant
DC Pretrial Services Agency
02.2007 - 06.2014
- Communication and Support: Acted as the primary liaison for a high-volume department, managing communications between internal staff, clients, attorneys, and external partners with professionalism and discretion.
- Provided direct administrative support to senior staff, including calendar management, meeting coordination, agenda preparation, and handling sensitive correspondence.
- Executive Scheduling and Calendar Management: Scheduled and organized conferences, internal meetings, and special events; ensured key stakeholders were informed and logistics were handled efficiently. Worked directly with the agency lead administrative officer and multiple office supervisors, directors and agency deputy director.
- Travel Liaison: Oversaw all travel arrangements for staff, including booking, processing travel advances and reimbursements, and ensuring compliance with federal and organizational travel regulations.
- Visa Purchase Management: Managed procurement processes for office supplies, equipment, and services; maintained vendor relationships and ensured cost-effective purchasing.
- Timekeeping and Attendance: Administered the office’s time and attendance tracking system, ensuring accuracy in reporting and adherence to agency policies.
- Document Review & Data Management: Reviewed and edited incoming case files and documents for accuracy; updated internal systems with case-related data, including sensitive information such as court release conditions and mental health assessments.
- Records Management: Maintained detailed and confidential records, both digital and hard copy, in accordance with records management policies and served as the designated Records Liaison.
- Technical Skills: Used Microsoft Office Suite, Adobe, Oracle, and other platforms to produce reports, track data, and manage office communications and operations.
Office Automation Clerk
Court Services and Offender Supervision Agency (CSOSA)
02.2006 - 02.2007
- Communication and Support: Served as the primary point of contact for visitors, including offenders, law enforcement personnel, agency staff, and the general public—providing courteous, efficient service in a high-traffic office environment. Interacted daily with individuals from diverse backgrounds, always ensuring professionalism and clear communication.
- Records Management: Acted as Records Liaison, maintaining and organizing both electronic and physical files in line with agency policies. Reviewed incoming court files for accuracy, corrected discrepancies, and updated case data in multiple systems, including CSOSA’s SMART database.
- Managed incoming correspondence and provided administrative support to program staff, ensuring smooth office operations.
- Supported various program functions with document preparation, information tracking, and procedural coordination.
Data Entry Clerk
Volt Services Management Group
02.2005 - 02.2006
- Delivered comprehensive administrative support including document preparation, multi-line phone coverage, mail handling, printing, photocopying, faxing, and file management.
- Data Entry: Performed high-volume data entry from diverse source documents using spreadsheets, databases, and word processing software with a focus on accuracy and speed.
- Regularly reviewed and verified data for accuracy, identifying and correcting errors to maintain data integrity.
- Records Management: Managed incoming data entry requests by sorting, batching, and tracking submissions; maintained detailed logs and prepared regular status reports to support operational transparency.
Automated Logistical Specialist
United States Army
08.2002 - 02.2004
- Records Management: Maintained accurate stock records and documentation, including inventory logs, material control files, supply reports, and accounting records. Streamlined maintenance data collection processes, standardizing inputs to improve data quality and usability.
- Procurement and purchasing: Verified incoming shipments against purchase orders, contracts, and delivery documentation to ensure accuracy and compliance.
- Performance and Cost Reporting Enhanced performance tracking and cost reporting through improved maintenance and inventory management systems.
Education
Business Administration -
Strayer University
05.2025
High School Diploma - undefined
Spingarn Senior High School
06.2002
Skills
- Microsoft Office Suite
- Adobe
- Oracle
- Zoom
- Microsoft Teams
- Google Suites
- SharePoint
- Canva
- Bookkeeping
- Data entry proficiency
- Meeting preparation
- Expense tracking
- Scheduling and planning
- Verbal and written communication
- Online research
Certificates And Awards
- Fundamentals of Lean and Agile in Project Management, 2025
- Scheduling and Cost Control, 2025
- Contract Management Principles and Practices, 2025
- Risk Management, 2025
- Negotiation Skills for Project Managers, 2025
- Project Leadership, Management and Communications, 2025
- Graduate of the New Leader Program with US Graduate School, 2012
- Pretrial Services Agency Support Employee of the Year, 2008
- Pretrial Services Agency Mentor Program, 2008
- National Defense Service Medal, 2003
- Army Lapel Button, 2003
- Army Service Ribbon, 2003
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Sharepoint
Timeline
Staff Assistant
Food and Drug Administration
06.2014 - Current
Program Assistant
DC Pretrial Services Agency
02.2007 - 06.2014
Office Automation Clerk
Court Services and Offender Supervision Agency (CSOSA)
02.2006 - 02.2007
Data Entry Clerk
Volt Services Management Group
02.2005 - 02.2006
Automated Logistical Specialist
United States Army
08.2002 - 02.2004
High School Diploma - undefined
Spingarn Senior High School
Business Administration -
Strayer University
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