Jacqueline MyLove-Holman
Sacramento,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Motor Vehicle Representative
Department of Motor Vehicles
Sacramento
01.2019 - Current
- Assisted customers with vehicle registration, licensing and titling services.
- Verified ownership documents for accuracy to ensure proper documentation of vehicles.
- Processed customer payments for motor vehicle transactions.
- Provided information regarding motor vehicle regulations and procedures to customers.
- Maintained accurate records of all transactions in database system.
- Issued license plates, stickers, titles and registrations upon completion of required paperwork.
- Advised customers on various options available when registering a vehicle or renewing their license plate sticker.
Tax Technician
Franchise Tax Board
Sacramento, CA
04.2010 - 10.2018
- While in a Call Center Environment, assisted tax payers in setting payment plans as well as paying off owed taxes in lieu of collections via wage garnishments and seizing of Personal Bank Accounts.
- Investigated discrepancies between reported income and actual income on tax returns.
- Defused irate clients ending in reasonable solutions.
Education
Certification of Completion - Business Administration
Barclay College
Sacramento, CA06-1986
Skills
- Call Center Customer Service
- Customer Service
- Data Entry
- Typing (65-70 wpm)
- Policy Adherence
- Attention to Detail
Timeline
Motor Vehicle Representative
Department of Motor Vehicles
01.2019 - Current
Tax Technician
Franchise Tax Board
04.2010 - 10.2018
Certification of Completion - Business Administration
Barclay College