Jacqueline Nedderman
Rohnert Park,CA
Summary
Dynamic Patient Access Registrar at OptumHealth with a proven track record in optimizing appointment scheduling and enhancing patient satisfaction. Skilled in HIPAA compliance and insurance verification, I excel in problem-solving and delivering exceptional customer service, ensuring efficient patient registration and accurate recordkeeping. Committed to maintaining confidentiality and fostering positive patient interactions.
Experienced with managing patient admissions and registration processes. Utilizes effective communication and organizational skills to ensure seamless operations. Knowledge of healthcare regulations and best practices, ensuring compliance and accuracy.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
19
19
years of professional experience
Work History
Patient Access Registrar
OptumHealth
04.2024 - Current
- Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Medical Records Clerk
California Orthopedics & Spine
05.2022 - 04.2024
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Collaborated with healthcare providers to update patient information, improving quality of care.
- Identified and rectified discrepancies in patient records, maintaining high levels of accuracy.
- Trained new clerks on proper record handling and documentation procedures to maintain quality standards.
- Managed record retention schedules, ensuring legal compliance and efficient use of storage space.
- Improved patient satisfaction by quickly addressing requests for medical information.
- Maintained accuracy in electronic health records, ensuring compliance with healthcare regulations.
- Responded to external requests for patient information, adhering to strict privacy regulations.
- Ensured timely destruction of outdated records, maintaining compliance with retention policies.
- Coordinated with IT department to resolve technical issues in electronic record systems, reducing downtime.
- Supported billing department by verifying patient information, reducing errors in invoicing.
- Facilitated smooth communication between departments by providing timely access to patient records.
- Contributed to team meetings with suggestions for process improvements, leading to more efficient operations.
- Conducted regular audits of medical records for completeness and accuracy, ensuring regulatory compliance.
- Streamlined patient record retrieval process, significantly reducing wait times for medical staff.
- Updated patient records with new information to keep data current and accurate.
- Organized storage of physical records, optimizing space utilization and accessibility.
- Assisted in transition to new electronic health record system, minimizing disruptions in access.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed exact procedures for handling transfers and other releases of medical records.
- Followed up with medical staff regarding missing information in patient records.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in training new staff on medical record processing and filing procedures.
Daycare Provider
Nedderman Family Daycare
01.2019 - 08.2019
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
- Offered top-notch care to 6+ children at once, ranging in age from 6 month to 3 years of age.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
- Implemented positive discipline techniques to guide children''s behavior, setting clear expectations for conduct in the daycare setting.
- Organized and maintained a clean, inviting play space that encouraged exploration while adhering to safety guidelines for childcare facilities.
- Assisted children in developing social skills through interactive games and group activities that promoted cooperation and teamwork.
- Contributed to maintaining accurate records of attendance, immunizations, allergies, special needs information for each child under care.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Encouraged creativity through various art projects and hands-on activities designed to stimulate imagination while building fine motor skills.
- Introduced children to educational games and activities to boost learning.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Delivered engaging storytime sessions that encouraged early literacy skills while sparking interest in reading among young learners.
- Coordinated sensory play experiences that allowed children to explore new textures, scents, sounds fostering curiosity about the world around them.
- Participated in mandatory professional development activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Offered outdoor play opportunities daily, promoting physical activity and encouraging children to connect with nature.
- Encouraged children to develop healthy social and emotional skills.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Implemented daily routines and activities to stimulate and engage children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Read stories, sang songs and facilitated creative play.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Provided support and guidance to children in conflict resolution.
- Logged information regarding naps, feedings, and any medications administered.
Medical Records Clerk
Mt Tam Orthopedics
04.2006 - 02.2017
- Enhanced data security by implementing updated confidentiality protocols.
- Converted paper records to digital format, contributing to more efficient retrieval system.
- Enhanced privacy protection with thorough monitoring of record access logs.
- Verified accuracy of patient information in medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Processed and tracked requests for medical records from external organizations.
- Scanned and uploaded medical records into electronic medical records system.
- Assisted in preparation of medical reports for external parties.
- Maintained accuracy, completeness, and security for medical records and health information.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Researched and resolved medical record discrepancies.
- Generated and maintained statistical data related to medical records.
- Developed and implemented new filing system for medical records to improve efficiency.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
- Identified and rectified discrepancies in patient records, maintaining high levels of accuracy.
- Collaborated with healthcare providers to update patient information, improving quality of care.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Improved patient satisfaction by quickly addressing requests for medical information.
- Responded to external requests for patient information, adhering to strict privacy regulations.
- Ensured timely destruction of outdated records, maintaining compliance with retention policies.
- Organized storage of physical records, optimizing space utilization and accessibility.
- Updated patient records with new information to keep data current and accurate.
- Assisted in transition to new electronic health record system, minimizing disruptions in access.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Assisted in training new staff on medical record processing and filing procedures.
- Sorted and distributed incoming and outgoing medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Tracked and monitored requests for medical records release.
Education
Petaluma High School
Petaluma, CASkills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Appointment scheduling
- Eligibility determination
- EMR
- Fee collection
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Patient check-in
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Policy understanding
- Records maintenance
- Scheduling diagnostic procedures
- Multitasking
- Reliability
- Patient scheduling
- Documentation and recordkeeping
- Self motivation
- Clerical skills
Timeline
Patient Access Registrar
OptumHealth
04.2024 - Current
Medical Records Clerk
California Orthopedics & Spine
05.2022 - 04.2024
Daycare Provider
Nedderman Family Daycare
01.2019 - 08.2019
Medical Records Clerk
Mt Tam Orthopedics
04.2006 - 02.2017
Petaluma High School