Jacqueline Nethers
Newark
Summary
Dynamic and dependable professional with a proven track record at Heath City Water Park, excelling in customer service and cash handling. As fast learner, I consistently achieved sales targets through effective upselling and maintained a clean, organized workspace. Driven to pursue goals, I foster strong relationships with customers and team members alike.
Overview
4
4
years of professional experience
Work History
Crew Member
Cheryl's Cookies
11.2024 - Current
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Regularly assessed stock levels at different retail locations to ensure adequate supply during peak promotion periods.
Cashier Team Lead
Heath City Water Park
05.2024 - 09.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Crew Member
Bojangles'
11.2023 - 06.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to meet high standards of service during peak hours.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Cashier
Heath City Water Park
05.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Cashier
Heath City Water Park
07.2022 - 09.2022
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Maintenance/Kitchen Crew Member
Heath City Water Park
05.2022 - 07.2022
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
- Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
- Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.
- Demonstrated system use, maintenance and care to customers.
- Performed daily maintenance and safety checks of equipment.
Maintaince Crew
Heath City Water Park
05.2021 - 09.2021
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
Education
High School Diploma -
Cornerstone Academy High School
New Albany, OHSkills
Dependable worker
Fast learner
Good with money
Personable
Driven to pursue goals
Timeline
Crew Member
Cheryl's Cookies
11.2024 - Current
Cashier Team Lead
Heath City Water Park
05.2024 - 09.2024
Crew Member
Bojangles'
11.2023 - 06.2024
Cashier
Heath City Water Park
05.2023 - 09.2023
Cashier
Heath City Water Park
07.2022 - 09.2022
Maintenance/Kitchen Crew Member
Heath City Water Park
05.2022 - 07.2022
Maintaince Crew
Heath City Water Park
05.2021 - 09.2021
High School Diploma -
Cornerstone Academy High School
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