Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Nevins

Charlotte,MI

Summary

Dynamic General Manager at Americas Best Value Inn of Charlotte (MI-1976) with a proven track record in operations management and team building. Spearheaded digital transformation initiatives, enhancing efficiency and customer loyalty. Cultivated strong vendor relationships while driving business growth and improving employee retention through comprehensive training programs. Adept at problem resolution and fostering a positive work environment. While growing in year over year revenue. By taking advantage of all programs offered with parent companies.

Overview

21
21
years of professional experience

Work History

General Manager

Griffendorf Hospitality LLC
10.2004 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Boosted employee retention by fostering positive work environment.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Education

Sonesta University

Lindberg High School
Renton, WA
06-1989

Skills

  • Operations management
  • Leadership and team building
  • Problem resolution
  • Training and coaching
  • Staff management
  • Customer relationship management
  • Team player
  • Schedule management
  • Account management
  • Vendor sourcing

Timeline

General Manager

Griffendorf Hospitality LLC
10.2004 - Current

Sonesta University

Lindberg High School

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