JACQUELINE NEWMAN

Rochester,NY

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

years of professional experience

Work History

Dental Receptionist

Ted Eckermann D.d.s

03.2025 - Current

Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures
Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
Completed new patient registrations in software to create accurate and comprehensive records.
Expedited appointment scheduling through effective utilization of office management software .

Server

Chillis

02.2025 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Patient Care Coordinator / Dental Assistant

Ted Eckerman D.D.S.

01.2006 - 01.2017

Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
Verified patient insurance eligibility and entered patient information into system.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Prepared and arranged instruments, medications, and required materials for dental procedures.
Sterilized rooms and prepped equipment and instruments for procedures daily.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

Office Manager

Adam Pawelek & Jacqueline Snider D.D.S.

01.2017 - 2025

Oversee everyday office operations and patient care
Manage all A/R and billing
Assist dentist with pediatric and adult patients
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Implemented comprehensive training program for new hires, improving their integration into team and productivity.

Education

CPR Certified - undefined

01.2022

Annual Buffalo Niagara Dental Conference - undefined

01.2017

High School Diploma - undefined

01.2002

Skills

Experienced dental professional providing exceptional office leadership
Well-versed liaison between patients and dentist
Proven track record for patient care
Excellent multitasking capability

Dental terminology
Phone and email etiquette
Appointment scheduling

Timeline