Jacqueline Nichols
Wisconsin Rapids
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to make a difference, and find a fulfilling and impactful path. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. I am willing and eager to continue to learn to maintain and provide a safe and compassionate environment for all students and teachers. With a history of long term employment, there is also a gap in employment. This gap included shifting to the role of stay at home mom. Caring for my grand daughter while my eldest was in college and working. Also, finally becoming primary caretaker of my father during his battle with cancer over 5 years. I have life experience including working children on the spectrum, speech delays, encopresis, anxiety, and sensory processing disorders. Collaborating closely with the Birth to 3 Program, Early Childhood Education, and Therapies Plus. Previously CPR certified, I plan to renew the certification.
Overview
20
20
years of professional experience
Work History
Restaurant/Bar Manager
ROMANO'S PIZZA
Nekoosa
05.1998 - 05.2012
- Coordinated with department managers to gather staffing requirements and create weekly/monthly schedules that met operational needs
- Served as the main point of contact for employees regarding schedule-related inquiries or concerns
- Monitored schedule adherence and made necessary adjustments to accommodate unexpected absences or changes in workload
- Monitored inventory levels on a regular basis to identify potential shortages or excesses and take appropriate action
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Developed strong relationships with key clients through regular communication and personalized support
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved problems or concerns to satisfaction of involved parties.
- Monitored staff performance to ensure quality control was maintained at all times.
- Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
- Monitored patron alcohol consumption to encourage safety.
Security Officer
RAINBOW CASINO
Nekoosa
04.1992 - 05.1997
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the building.
- Implemented access control measures by verifying identification credentials for individuals entering restricted areas
- Participated in ongoing training programs to stay updated on security protocols and techniques
- Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
- Enforced company policies regarding trespassing, loitering, theft prevention, etc
- Responded quickly during medical emergencies by providing first aid until medical professionals arrived
- Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts
- Maintained a professional and courteous demeanor while interacting with employees, visitors, and contractors
- Collaborated with other security personnel to ensure seamless coverage of all areas
- Provided escorts for visitors as needed throughout the facility.
- Documented shift logs, and security-related situations. Submitted in-depth reports to proper authorities.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Education
Courses in General Studies -
Mid-State Technical College
Wisconsin Rapids, WI05.1998
Skills
- Team management
- Supervising
- Hospitality
- Shift management
- Experience with children
- Customer service
- Leadership
- Restaurant management
- Interviewing
- Childcare
- Staff scheduling
- Inventory management
- Conflict resolution
- Employee training
- Event planning
- Budget management
- Health regulations
- Team building
- Performance evaluation
- Time management
- Communication skills
- Profitability optimization
- Time management
- Business development
- Money handling
- Investigating complaints
- Active listening
- Performance improvement
- Health and safety regulations
- Interpersonal skills
- Clear communication
- Sanitation standards
- Training and onboarding
- Multitasking
- Problem-solving abilities
Timeline
Restaurant/Bar Manager
ROMANO'S PIZZA
05.1998 - 05.2012
Security Officer
RAINBOW CASINO
04.1992 - 05.1997
Courses in General Studies -
Mid-State Technical College