Jacqueline Nijak
Springboro,OH
Summary
Dynamic leader with proven team leadership and problem-solving skills honed at Tropical Smoothie Cafe. Excelled in maintaining high customer satisfaction through effective complaint resolution and meticulous cash handling. Demonstrated strong verbal communication and a positive attitude, ensuring a safe and productive environment. Achieved significant improvements in daily operations efficiency and employee training effectiveness.
Overview
6
6
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
01.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Babysitter
Self Employed Services
09.2018 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Springboro High School
Springboro, OHSkills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
Timeline
Shift Leader
Tropical Smoothie Cafe
01.2023 - Current
Babysitter
Self Employed Services
09.2018 - Current
Springboro High School