Jacqueline Nolasco
Los Angeles,CA
Summary
Energetic and bilingual individual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Stewardess
Cedars Sinai Hospital
09.2022 - Current
- Collaborate with galley staff to ensure consistent quality and presentation of plated items, resulting in positive patient feedback.
- Elevate overall meal service experience with prompt attention to special requests such as dietary restrictions, allergies, or other considerations while complying with food safety guidelines.
- Conduct regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.
- Improve patient satisfaction by streamlining hospital processes and enhancing communication between departments.
- Maintain compliance with guidelines relating to HIPAA and general liability.
- Actively communicate with nursing staff to ensure patient's needs are met and expected quality care is received.
- Promote a culture of continuous improvement by actively seeking feedback from colleagues and supervisors to enhance service quality.
- Demonstrate adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Provide high-quality personal care to approximately 60 patients daily, promoting comfort and dignity during their hospital stay.
- Contribute to overall patient satisfaction by promptly addressing inquiries or requests made throughout their stay.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Cashier/FOH Team Member
Kyochon Chicken
03.2021 - 01.2022
- Addressed customer needs and made product recommendations to increase sales.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Learned duties for various positions and provided backup at key times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Assisted over 40 customers per shift by answering questions and confirming order details.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated with back-of-house to ensure seamless integration between all aspects of restaurant, leading to more cohesive and efficient work environment.
Boba Barista
CoCo Fresh Tea & Juice
12.2018 - 03.2020
- Balanced cash register accurately at shift's end, demonstrating responsibility and trustworthiness.
- Kept supplies well-stocked by monitoring usage patterns and placing orders in timely manner.
- Exceeded sales targets consistently through upselling techniques and genuine product recommendations.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Played an active role in ongoing training sessions and workshops, continuously improving skills as a Boba Barista.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Associate of Arts - Kinesiology
Los Angeles City College
Los Angeles, CA06.2024
Skills
- Verbal and written communication
- Workflow Optimization
- Multi-line phone proficiency
- Medical Terminology
- Critical Thinking
- Professional and mature
- Strong Problem Solver
- Teamwork and Collaboration
- Computer Skills
- Customer Service
- Telephone Etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Stewardess
Cedars Sinai Hospital
09.2022 - Current
Cashier/FOH Team Member
Kyochon Chicken
03.2021 - 01.2022
Boba Barista
CoCo Fresh Tea & Juice
12.2018 - 03.2020
Associate of Arts - Kinesiology
Los Angeles City College