Jacqueline N. Petersen
Hermiston,OR
Work Preference
Summary
Knowledgeable Desired Position with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale.
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Adaptable and enterprising Job Title with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
18
18
years of professional experience
Work History
Delivery Drive/ Shift Lead
Domino Pizza
07.2021 - 06.2023
- Supervised daily operations to ensure efficient service and high-quality food production.
- Trained team members on pizza preparation techniques and customer service standards.
- Managed inventory levels, ensuring ingredients were stocked and fresh for production needs.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints effectively, maintaining high satisfaction levels and brand loyalty.
- Coordinated shift schedules, optimizing staff coverage to meet operational demands.
- Maintained cleanliness and safety standards in compliance with health regulations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Collaborated with management to develop strategies for improving overall store operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Served consistent portions following recipes and control standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Planned and executed promotions and special events in close collaboration with management.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Production Laborer
Keystone RV
07.2017 - 06.2023
- Operated machinery for efficient assembly and packaging of products.
- Maintained cleanliness and organization of production area to ensure safety standards.
- Collaborated with team members to meet daily production targets effectively.
- Assisted in training new employees on equipment operation and safety protocols.
- Adapted quickly to changing demands, maintaining flexibility in task assignments.
- Contributed to overall plant success by maintaining a positive attitude and fostering constructive relationships with colleagues across all departments.
- Enhanced product quality by conducting thorough inspections and promptly addressing any defects or issues.
- Upheld company standards for cleanliness and sanitation throughout the work area, contributing to overall facility compliance with industry regulations.
- Demonstrated commitment to sustainable practices by participating in recycling programs, energy conservation efforts, and waste reduction initiatives within the workplace.
- Improved production efficiency by streamlining assembly processes and implementing best practices.
- Assisted in the achievement of production goals by consistently meeting daily targets and deadlines.
- Aided in the development of new products through active participation in prototype testing and providing constructive feedback.
- Maintained open lines of communication with supervisors, reporting any issues or concerns that could impact production schedules or product quality.
- Supported operational consistency through proactive maintenance of tools, machinery, and workspace organization.
- Maintained a safe working environment by adhering to all safety protocols and ensuring proper use of equipment.
- Adapted to changing priorities while maintaining focus on overall production objectives as directed by management personnel.
- Contributed to the successful completion of projects by providing reliable labor support across various stages of production.
- Assisted in reducing downtime by swiftly responding to equipment malfunctions and coordinating necessary repairs.
- Assisted in training new hires on standard operating procedures, sharing expertise and promoting a culture of teamwork within the workforce.
- Reduced material waste through careful monitoring of inventory levels and maintaining accurate records.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Assembled products according to changing daily work orders and specific customer needs.
- Collaborated with other departments to optimize production workflows.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Cashier
Hattenhauer Distributing
01.2015 - 01.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new cashiers on operational procedures and customer interaction standards.
Front Desk Receptionist
Capco
03.2010 - 10.2011
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointments and meetings, optimizing scheduling for staff and clients.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Maintained accurate records of visitor logs and office supplies inventory.
- Trained new reception staff on procedures and customer service best practices.
- Implemented improvements to front desk workflows, enhancing overall efficiency.
- Resolved guest complaints with professionalism, ensuring high levels of satisfaction.
- Collaborated with cross-functional teams to support office initiatives and events.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
Cashier
Taco Bell Restaurant
06.2005 - 06.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to streamline checkout procedures.
- Trained new cashiers on operational protocols and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma - Diploma
Pendleton High School
Pendleton, OR06.2007
Invoice
13770, 2023-08-23, 2023-09-01, E09, 2023-09-01, Rent 9/1 - 9/30
Phone - Number
458-308-1715
Timeline
Delivery Drive/ Shift Lead
Domino Pizza
07.2021 - 06.2023
Production Laborer
Keystone RV
07.2017 - 06.2023
Cashier
Hattenhauer Distributing
01.2015 - 01.2016
Front Desk Receptionist
Capco
03.2010 - 10.2011
Cashier
Taco Bell Restaurant
06.2005 - 06.2007
High School Diploma - Diploma
Pendleton High School