Jacqueline Nunez
Woodland Hills,CA
Summary
Results-driven professional with over 10 years of customer-facing experience, specializing in client relationship management, sales support, and operational excellence. Successfully managed teams and consistently tracked performance metrics to drive business growth through strategic customer engagement. Expertise in process improvement, data tracking, and cross-functional collaboration, ensuring efficient operations and delivering exceptional customer service.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Case Manager
Your Financial Guys/Family First Life
01.2014 - Current
- Led training programs for new and existing team members, onboarding them to tools, processes, and customer success strategies
- Tracked and analyzed weekly and monthly sales and customer satisfaction metrics
- Implemented customer success plans to ensure value realization and product adoption, improving client retention by 30%
- Built strong client relationships, resulting in increased account retention and revenue growth
- Maintained strict compliance with industry regulations while safeguarding client information
Assistant Manager
Casablanca Express
11.2013 - 09.2018
- Assisted management in overseeing daily operations and leading a cross-functional team
- Enhanced operational efficiency through improved data entry and payroll processes
- Resolved customer inquiries and complaints, maintaining high levels of customer satisfaction
- Collaborated across HR, sales, and operational departments to optimize business performance
- Developed and nurtured new business accounts, contributing to overall business expansion
Sales/Customer Service Rep.
ACE Exhibits
02.2008 - 10.2013
- Served as a primary point of contact for customers, managing inquiries, orders, and delivery follow-ups
- Collaborated across internal teams (sales, warehouse, and graphic design) to deliver customer success outcomes
- Tracked and analyzed customer orders using CRM systems, identifying opportunities to improve satisfaction and reduce inefficiencies
Education
High School Diploma -
Sherman Oaks Center For Enriched Studies
Tarzana, CA06-2006
Skills
- Team Leadership & Training
- Sales Performance Tracking
- Customer Relationship Management
- Operational Efficiency Enhancement
- Interdepartmental Cooperation
- Data Analysis & Reporting
- CRM Software Proficiency
- Bilingual Communication (English/Spanish)
Certification
- Life, Accident and Health, 0G10049
- Notary Public, Comm. No 2436384
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Case Manager
Your Financial Guys/Family First Life
01.2014 - Current
Assistant Manager
Casablanca Express
11.2013 - 09.2018
Sales/Customer Service Rep.
ACE Exhibits
02.2008 - 10.2013
- Life, Accident and Health, 0G10049
- Notary Public, Comm. No 2436384
High School Diploma -
Sherman Oaks Center For Enriched Studies
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