Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Ochoa

Saint Cloud

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Transcom USA
05.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

USAA Banking Specialist

TTEC
02.2023 - 05.2025
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.


Seasonal Customer Service Representative

Foundever
01.2025 - 04.2025
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Chewy
05.2021 - 01.2023
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Highschool -

Saint Cloud Prepatory School
Saint Cloud,FL
01.2020

Skills

  • Exceptional customer service
  • Risk management evaluation background
  • Qualified in commercial servicing
  • Bilingual in English & Spanish
  • Strong sense of banking ethics
  • Organizational skills
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience

Languages

English
Spanish

Timeline

Customer Service Representative

Transcom USA
05.2025 - Current

Seasonal Customer Service Representative

Foundever
01.2025 - 04.2025

USAA Banking Specialist

TTEC
02.2023 - 05.2025

Customer Service Representative

Chewy
05.2021 - 01.2023

Highschool -

Saint Cloud Prepatory School

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Jacqueline Ochoa