Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Ochoa

Dallas,TX

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Skilled at Microsoft Excel, comprehension of modern technology and bilingual. Calm under pressure and capable of reassuring team members when resolving issues.

Overview

6
6
years of professional experience

Work History

Operations Manager

FGO Logistics
05.2021 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Dispatcher

FGO Logistics
05.2021 - 10.2021
  • Assigned drivers to appropriate routes based on customer needs.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Provided timely updates to customers regarding their orders or requests.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.

Lead Problem Solver/ Learning Ambassador

Amazon
04.2020 - 05.2021
  • Solve and educate upon issues within facility of items in a timely matter to exceed daily goals
  • Provided guidance to team members on best practices for solving problems quickly and efficiently.
  • Coordinated with cross-functional teams to ensure seamless communication between departments.

Shift Lead

Metro By T-Mobile
05.2019 - 01.2020
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues
  • Completed opening and closing duties to facilitate business operations.
  • Assisted in the training of new employees.
  • Responded to customer inquiries and complaints in a professional manner.

Education

High School Diploma -

A Maceo Smith New Tech High School
01-2018

Skills

  • Performance Reporting
  • Employee Scheduling
  • Interpreting expertise
  • Mentoring and Training
  • Billing and Invoicing
  • Logistics Coordination
  • Route Optimization
  • Daily Reports
  • Phone Dispatch
  • Process Improvements
  • Expense Reports
  • Planning and organization
  • Collaboration and teamwork
  • Performance Monitoring
  • Team Building and Leadership
  • Customer Relationship Management
  • Interpersonal communication
  • Bilingual- Spanish

Timeline

Operations Manager

FGO Logistics
05.2021 - Current

Dispatcher

FGO Logistics
05.2021 - 10.2021

Lead Problem Solver/ Learning Ambassador

Amazon
04.2020 - 05.2021

Shift Lead

Metro By T-Mobile
05.2019 - 01.2020

High School Diploma -

A Maceo Smith New Tech High School

Similar Profiles

CREATE PROFILE