Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Oelke

Spring Hill,FL

Summary

Dynamic professional with a proven track record in student recruitment at Lincoln Technical Institute, enhancing conversion rates through exceptional interpersonal skills and personalized communication. Demonstrated leadership in call center management, fostering a positive culture while achieving performance targets. Strong sales background complemented by ethics and integrity in client relations.

Overview

28
28
years of professional experience

Work History

Admissions Representative

Lincoln Technical Institute
03.2017 - Current
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Scheduled Number appointments to meet with students and discuss education plans.
  • Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
  • Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.

Realtor

Keller Williams
08.2014 - 08.2024
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Call Center Manager

EOS CCA
03.2001 - 11.2015
  • Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
  • Established and oversaw performance targets for call center associates.

Call Center Supervisor

Cingular Wireless
07.1997 - 02.2001
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.

Education

Political Science

Wheaton College
Norton, MA
05.1997

Skills

  • Leadership qualities
  • Excellent interpersonal skills
  • Ethics and integrity
  • Student recruiting
  • Sales background
  • Higher education
  • Student recruitment
  • Experience in sales

Timeline

Admissions Representative

Lincoln Technical Institute
03.2017 - Current

Realtor

Keller Williams
08.2014 - 08.2024

Call Center Manager

EOS CCA
03.2001 - 11.2015

Call Center Supervisor

Cingular Wireless
07.1997 - 02.2001

Political Science

Wheaton College

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Jacqueline Oelke