Jacqueline Ogden
Covington
Summary
Dynamic Administrative Assistant with a proven track record at CONCERN Professional Services, excelling in customer relations and data management. Skilled in Microsoft Excel and adept at fostering professional relationships, I enhanced office efficiency through meticulous record-keeping and proactive communication, ensuring a positive environment and seamless operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Assistant
CONCERN Professional Services
12.2012 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Proactive Sales Associate
Kingdom Incorporated
06.2003 - 02.2009
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with company policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
North Penn Jr. Sr. High School
Blossburg, PASkills
- Microsoft Word
- Microsoft Excel
- Scheduling
- Expense reporting
- Payroll and budgeting
- Letter preparation
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Critical thinking
- Documentation and recordkeeping
- Scheduling and calendar management
Accomplishments
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of tasks.
- Completed payroll for staff.
- Updated and maintained company database to reflect current and accurate client records.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Certification
Pennsylvania State Police Criminal History Clearance
Pennsylvania Child Abuse History Clearance
Federal Criminal History Clearance (FBI Fingerprint Check)
Child Protective Services Law Certified
Timeline
Administrative Assistant
CONCERN Professional Services
12.2012 - 04.2025
Proactive Sales Associate
Kingdom Incorporated
06.2003 - 02.2009
High School Diploma -
North Penn Jr. Sr. High School