JACQUELINE OLAMIGOKE

• Researched all client related discrepancies attaining 95% + customer satisfaction
• Created onboarding activities for new hires, decreased turnover rate by 18%
• Reduced cost to purchase stationery supplies by 20% and received bulk discounts
• Decreased number of technical errors found in materials by 10%.
• Created and updated records and files to maintain document compliance
• Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows
• Prepared project documents, reports and brochures
• Sorted, opened and routed mail and deliveries to meet business requirements
• Resolved customer concerns efficiently to promote satisfaction and loyalty
• Scheduled meetings booked meeting rooms and prepared meeting agendas
• Conducted research to assist with routine tasks and special projects
• Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning

• Dedicated stay at home mother to amazing children.
• Performed entertainment needs for children
• Established daily routine for these active children.
• Increased household budget to cater for for their needs 24/7.
• Collaborated with team members to achieve target results
• Conducted research, gathered information from multiple sources and presented results
• Created plans and communicated deadlines to complete projects on time
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Developed and maintained courteous and effective working relationships
• Demonstrated respect, friendliness and willingness to help wherever needed
• Participated in team-building activities to enhance working relationships
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Work History

• Demonstrated high level of customer service
• Attention to detail and organizational skills
• Exceptional written and verbal communication
• Adept at thinking abstractly to find solutions
• Held myself accountable and reported issues to leadership
• Team oriented, positive mindset
• Experienced using Microsoft Office products, e.g., Microsoft Outlook.
• Strong problem-solving skills.
• Effective written and oral communication skills.
• Positive attitude, team player.
• Strong inter-personal skills.
• Increased sales by 10%