JACQUELINE OLIVIA WILKINS
Kaiser Permanente
Rancho Cucamonga,California
1
Language
2
Certifications
7
years of professional experience
Experienced with patient care, medical procedures, and support. Utilizes effective communication to enhance patient interactions and improve care outcomes. Knowledge of healthcare protocols and patient management, consistently delivering compassionate and efficient service.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Work History
LVN III RADIOLOGY
1 Year 7 Months- Coordinated high-volume radiology workflow across CT, MRI, Fluoro, and Ultrasound, ensuring efficient patient flow and timely response to STAT imaging needs.
- Perform IV starts, patient prep, monitoring, and contrast related tasks while maintaining strict radiology safety, infection control, and procedural standards.
- Delivered calm, compassionate care to anxious or high-acuity patients while accurately documenting in KP HealthConnect and facilitating workflow improvements.
LVN III UROLOGY
1 Year 3 Months- Managed patient flow in high volume Urology clinic, prepared for cystoscopies, biopsies, and procedures to ensure smooth provider workflow.
- Executed catheter insertions, bladder scans, irrigation, uroflow prep, and vitals while maintaining strict safety standards.
- Provided compassionate care for sensitive urologic conditions, documented in KP HealthConnect to enhance clinic efficiency.
LVN I GENERAL PEDIATRICS AND PEDIATRIC SUBSPECIALTIES
1 Year 2 Months- Coordinated patient flow and prepared for exams to ensure smooth visits across Rheum, Nephro, and Cardio clinics.
- Performed clinical tasks including vitals, immunizations, urine testing, EKG, and growth measurements with a focus on safety and accuracy.
- Delivered calm, family-centered care for children with chronic conditions while documenting in KP HealthConnect.
Psychiatric Social Clerk
2 Years 4 Months- Coordinated patient registration, appointment scheduling, and clerical support across fast-paced care settings.
- Verified insurance information and updated electronic records with accuracy and confidentiality.
- Managed incoming calls, directed patient inquiries, and resolved routine service issues promptly.
- Processed referrals, forms, and authorizations while maintaining compliant documentation workflows.
- Tracked medical records, correspondence, and office files to support efficient department operations.
- Streamlined daily workflow by prioritizing urgent requests and balancing multiple administrative tasks.
- Collaborated with clinical teams to ensure timely coordination of patient services and information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Education
Diploma - Vocational Nurse
Associate of Science - Nursing
Bachelor of Science - Nursing
Skills
Infection control
Clinical judgment
Strong Technology Skills
Workflow coordination
Compassionate Patient Care
Patient interaction
Strong Time Management
Proactive and Goal Oriented
Leadership management
Excellent Communication
Multicultural Knowledge
HIPAA guideline adherence
Accomplishments
- 3.50 GPA
- Cum Laude Graduation Honors
Certification
09-2021 Vocational Nurse with Intravenous Therapy and Blood Withdrawal - #720751, BOARD OF VOCATIONAL NURSING
Languages
Spanish / Limited Working
Personal Information
Title: Licensed Vocational Nurse
Timeline
LVN III RADIOLOGY
Kaiser Permanente
03.2025 - CurrentRead More
LVN III UROLOGY
Kaiser Permanente
11.2023 - 02.2025Read More
LVN I GENERAL PEDIATRICS AND PEDIATRIC SUBSPECIALTIES
Kaiser Permanente
09.2022 - 11.2023Read More
Psychiatric Social Clerk
Kaiser Permanente
04.2020 - 08.2022Read More
STANBRIDGE UNIVERSITY
Diploma from Vocational Nurse
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Chaffey College
Associate of Science from Nursing
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Grand Canyon University
Bachelor of Science from Nursing
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