Jacqueline Olson
Euless,TX
Summary
Professional recruiter with proven track record in talent acquisition and candidate relationship management. Skilled in sourcing, interviewing, and onboarding top talent while fostering collaborative team environment. Known for adaptability, strong communication, and problem-solving abilities. Proficient in using recruitment software and tools to drive results and meet hiring goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Recruiter
Carter BloodCare
08.2022 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Acted as a reliable point of contact for donors, addressing concerns or questions about their appointments with professionalism and tact.
- Answered phone calls and answered questions from potential and current donors.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Overcame objections using friendly, persuasive strategies.
Environmental Services Housekeeper
Encompass Health Rehabilitation Hospital
04.2022 - 08.2022
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Customer Service Representative/Shift Leader
Papa John's Pizza
10.2017 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
Education
Tarrant County College
Fort Worth, TXHigh School Diploma -
LD Bell High School
Hurst05-2020
Skills
- Team collaboration
- Positive attitude
- Problem-solving
- Customer service focus
- Team leadership
- Follow-up skills
- Attention to detail
- Effective multitasking
Timeline
Recruiter
Carter BloodCare
08.2022 - Current
Environmental Services Housekeeper
Encompass Health Rehabilitation Hospital
04.2022 - 08.2022
Customer Service Representative/Shift Leader
Papa John's Pizza
10.2017 - 04.2022
Tarrant County College
High School Diploma -
LD Bell High School