Jacqueline O'Meara
charles town
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Cracker Barrel. Skilled in cash handling accuracy and fostering positive relationships, I excel in maintaining cleanliness and ensuring workplace safety. Achieved significant improvements in customer return visits and reduced incidents through meticulous attention to detail and reliability.
Offering reliable and positive attitude, eager to learn and grow in retail environment. Brings ability to understand customer service principles and operate point-of-sale systems efficiently. Ready to use and develop communication skills and teamwork in clinical setting.
Overview
5
5
years of professional experience
Work History
Store Team Member
Buy Buy Baby
10.2016 - 06.2017
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
Care Attendant
Public Partnerships
02.2013 - 06.2017
- Improved patient comfort by providing attentive and compassionate care.
- Participated in ongoing professional development opportunities, staying current on best practices within the caregiving field.
- Managed time efficiently while multitasking between multiple patients'' needs without compromising quality of care or attentiontodetail.
- Aided in maintaining personal hygiene for clients including bathing, dressing, grooming, oral care, hair maintenance.
- Assisted patients with daily tasks, enabling them to maintain their dignity and selfesteem.
- Streamlined household management tasks such as laundry services, light housekeeping, and shopping for patients'' personal needs.
- Promoted patient independence through personalized care plans tailored to individual needs.
- Transported clients safely to medical appointments or recreational outings as needed.
- Ensured proper nutrition for patients through meal preparation according to dietary restrictions or preferences.
Server
Cracker Barrel
01.2014 - 04.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
CNA
Marion Manor
07.2012 - 04.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
Bachelor of Science - Nursing
Shenandoah University
Winchester, VA05-2026
Associate of Science -
Blue Ridge Technical Community College
Martinsburg, WV12-2022
Skills
- Cleanliness and hygiene
- Workplace safety
- Store maintenance
- Reliability and punctuality
- Cash handling accuracy
- Stock replenishment
Timeline
Store Team Member
Buy Buy Baby
10.2016 - 06.2017
Server
Cracker Barrel
01.2014 - 04.2015
Care Attendant
Public Partnerships
02.2013 - 06.2017
CNA
Marion Manor
07.2012 - 04.2013
Bachelor of Science - Nursing
Shenandoah University
Associate of Science -
Blue Ridge Technical Community College
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