Jacqueline Onigkeit
Colorado Springs
Summary
Adaptable professional with robust customer service and problem-solving skills. Experienced in supervising children and ensuring their safety while delivering nutritious meals, ready to enhance operational excellence in after-school care. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
1
1
Certification
Work History
After-School Care Provider
James Madison Charter Academy Educational Activity
Colorado Springs
01.2025 - Current
- Supervised daily activities and ensured a safe environment for children.
- Assisted students with homework and provided academic support as needed.
- Maintained cleanliness and organization of activity areas and supplies.
- Supervised children during after-school hours; ensuring safety and providing support.
- Prepared snacks for the children; ensuring that their dietary needs were met.
- Facilitated positive relationships between children of different ages; promoting teamwork and cooperation skills.
Nutrition Assistant
Widefield School District 3
Fountain
08.2023 - Current
- Assisted in preparing and serving nutritious meals to students daily.
- Maintained cleanliness and organization of the kitchen and dining areas.
- Monitored food safety practices during meal preparation and service.
- Collaborated with staff to ensure adherence to dietary guidelines.
- Supported inventory management by tracking food supplies and orders.
- Participated in training sessions on nutrition and food safety protocols.
Customer Service Representative
Safelite Auto Glass
Phoenix
01.2023 - 05.2023
- Assisted customers with inquiries and product information promptly.
- Processed customer orders and managed scheduling efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Utilized software systems to track orders and customer feedback accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
Assistant Accounting Clerk
John F Perez Accounting and tax service
Chandler
07.2010 - 05.2023
- Processed client invoices and payments accurately and efficiently.
- Supported monthly reconciliation of accounts and journals promptly.
- Created detailed spreadsheets using Excel to organize large volumes of financial data.
- Utilized accounting software to input data and generate reports regularly.
- Communicated effectively with clients to resolve accounting inquiries.
Medical Assistant
Foothills Neurology
Phoenix
05.2011 - 09.2014
- Assisted patients with check-in and appointment scheduling processes.
- Collected and recorded patient medical histories and vital signs.
- Prepared examination rooms and ensured medical supplies were stocked.
- Supported physicians during patient examinations and procedures.
- Administered medications and vaccinations as directed by healthcare providers.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on treatment plans and post-visit care instructions.
- Coordinated referrals to specialists within the neurology practice network.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Cafe Supervisor
Lifetime Fitness Center
Tempe
05.2005 - 03.2011
- Supervised daily cafe operations to ensure smooth service delivery.
- Managed inventory levels and ordered supplies as needed.
- Trained and guided staff on customer service standards.
- Developed weekly staff schedules to optimize coverage.
- Maintained cleanliness and organization of work areas.
- Assisted customers with menu selections and beverage preparation.
- Handled cash register operations and processed transactions accurately.
- Collaborated with management to implement promotional events and specials.
Manager
Marie Calendar's Restaurant & Bakery
Chandler
05.2003 - 04.2005
- Implemented performance review systems to assess employee contributions.
- Oversaw compliance with company policies and industry regulations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Facilitated conflict resolution among team members to maintain harmony.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Medical Assistant - Medical Assistant
Pima Medical Institute
Mesa, AZ05-2011
Certified Nursing Assistant - CNA
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ12-2008
GED -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ10-1988
Skills
- Child supervision
- Homework assistance
- Nutrition management
- Food safety compliance
- Activity organization
- Customer service
- Inventory management
- Administrative support
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
Certification
- CNA Certificate
- Medical Assistant certificate
- Red Cross First Aid/ CPR certificate
References
References available upon request.
Timeline
After-School Care Provider
James Madison Charter Academy Educational Activity
01.2025 - Current
Nutrition Assistant
Widefield School District 3
08.2023 - Current
Customer Service Representative
Safelite Auto Glass
01.2023 - 05.2023
Medical Assistant
Foothills Neurology
05.2011 - 09.2014
Assistant Accounting Clerk
John F Perez Accounting and tax service
07.2010 - 05.2023
Cafe Supervisor
Lifetime Fitness Center
05.2005 - 03.2011
Manager
Marie Calendar's Restaurant & Bakery
05.2003 - 04.2005
Medical Assistant - Medical Assistant
Pima Medical Institute
Certified Nursing Assistant - CNA
Maricopa Community Colleges, Gateway Community College
GED -
Maricopa Community Colleges, Mesa Community College
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