Jacqueline Orantes
Inglewood,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Over 7 years of guest service experience in the hospitality industry.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
Hampton Inn & Suites By Hilton
05.2021 - Current
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Maintained consistent positive customer feedback.
- Recommended hotel services or amenities that guests may find helpful.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Vaccine Staff Support
Elevate Staffing
03.2021 - 05.2021
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained a safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Documented all COVID-19 screenings, results, and follow-up actions on the database to enable tracking history and maintain accurate records.
- Obtained temperatures of visitors and employees at the entry of the facility and asked screening questions.
Night Auditor
Ayres Hotels
06.2018 - 03.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Handled all duties and tasks for the night manager and concierge during busy periods to maintain front desk efficiency.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at the front desk to reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Team Lead
Extended Stay America
06.2016 - 06.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Associate of Arts - Administration of Justice
El Camino College
Torrance, CA06.2026
High School Diploma -
Inglewood High School
Inglewood, CA09.2015
Skills
- Account Updating
- Scheduling
- Data Entry
- Report Generation
- Guest Relations
- Telephone Etiquette
- Multilingual Proficiency
- Customer Service
- Cash Handling
- Conflict Resolution
Languages
Spanish
Limited Working
Timeline
Guest Service Agent
Hampton Inn & Suites By Hilton
05.2021 - Current
Vaccine Staff Support
Elevate Staffing
03.2021 - 05.2021
Night Auditor
Ayres Hotels
06.2018 - 03.2021
Team Lead
Extended Stay America
06.2016 - 06.2018
Associate of Arts - Administration of Justice
El Camino College
High School Diploma -
Inglewood High School