Jacqueline Ordonez
Sanford,North Carolina
Summary
- Professional with a diverse skill set including customer service, management, public speaking, security management, and technical troubleshooting. Motivated and determined to excel in next career opportunity.
- Detail-oriented professional with a strong focus on accuracy and precision. Experienced in analyzing complex data sets and identifying errors or inconsistencies. Proficient in using various tools and software to ensure high-quality results. Seeking opportunities to utilize meticulousness and attention to detail in a challenging role.
- Multitasking professional with a proven track record in public speaking, presentation, and project management. Proficient in Microsoft Excel, Google Docs, and PowerPoint. Skilled in people management and adept at coordinating and leading teams towards success.
- Conflict resolution specialist with a proven track record of effectively resolving conflicts in professional settings. Skilled in identifying root causes, facilitating open communication, and finding mutually beneficial solutions. Strong ability to remain calm and composed in high-pressure situations.
- Experienced customer service professional with a strong background in emergency management.
- Experienced manager with proven leadership abilities and a track record of successfully overseeing teams and driving results. Skilled in strategic planning, budget management, and process improvement. Strong communicator known for fostering collaboration and delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Representative/ Assistant Manager/ General Store Manager
AT&T Retail Store Prime Communications
Cary, North Carolina
11.2021 - Current
- Selective, selling and marketing AT&T products to the existing and new customer base
- Innovative, problem-solving, skills for troubleshooting solutions
- Customer service aid, technical support assistance
- Deescalating customer interactions, providing innovative solutions
- Daily inventory, Merchandising Resets, entire store inventory counts
- Daily treasury, documentation logs, deposit verifications
- Exceeding monthly sales quotas/ obtaining a positive score rating with the public.
Security Officer
Securitas
Raleigh, North Carolina
- Current
- Document, witness and report incidents on or around designated post
- Offering support to critical issues on post
- Ability to communicate
- Strong communication skills
- Patrol of post on foot as well as maintaining the company vehicle
- Submit routine reports and maintenance calls
- Provide safety for community.
Associate/Corporate Trainer/Hiring Manager Coordinator
Acquire LLC
Raleigh, North Carolina
09.2019 - 11.2021
- Selective selling of wireless products
- Training new hires for selective selling
- Educating on new products/promotions
- Identifying job openings within the corporation, scheduling interviews for positions
- Confirming interview times, writing job descriptions
- Assistance with navigating new hire training opportunities
- Event planning for sales events.
Crew Member/Shift Leader/Overnight Manger
McDonald's Restaurant
Sanford, North Carolina
02.2017 - 09.2019
- Customer service skills, timed service skills
- Food preparation, maintaining a cleaning schedules/scheduling corporate cleanings
- Maintain certifications in order to be promoted/ ServeSafe
- Daily treasury counts up to 10,000 dollars, deposit slip verification, coin orders
- Documenting inventory counts, food temperature audits, scheduling
- Managing crew, disciplinary action forms, creating a plan of action to accomplish team goals/or contest.
Education
Associate in Applied Science -
Central Carolina Community College
05.2021
High School Diploma -
Lee Early College
05.2018
Diploma Business Administration - Human Resources -
Central Carolina Community College
Skills
- Oral and written communication skills
- Interpersonal skills
- Leadership Qualities
- Attention to detail
- Multitasking abilities
- Public speaking/Presentation/Use of Microsoft Excel/Google docs/ PowerPoint
- People management/Project management
- Conflict resolution
- Customer Service
- Emergency management
- Data Entry
- Technological and Digital Literacy
- Management skills
Volunteerhours
The mission women's center, Sanford, NC, 200
Acquiredskills
- Oral and written communication skills
- Interpersonal skills
- Leadership Qualities
- Attention to detail
- Multitasking abilities
- Public speaking/Presentation/Use of Microsoft Excel/Google docs/ PowerPoint
- People management/Project management
- Conflict resolution
- Customer Service
- Emergency management
- Data Entry
- Technological and Digital Literacy
- Management skills
Training
- Servsafe Certification
- Management Certification
- Troubleshooting Certification Program Certification
- Computer Certification
- Valid North Carolina Drivers License
- Clean Driving Record
Timeline
Representative/ Assistant Manager/ General Store Manager
AT&T Retail Store Prime Communications
11.2021 - Current
Associate/Corporate Trainer/Hiring Manager Coordinator
Acquire LLC
09.2019 - 11.2021
Crew Member/Shift Leader/Overnight Manger
McDonald's Restaurant
02.2017 - 09.2019
Security Officer
Securitas
- Current
Associate in Applied Science -
Central Carolina Community College
High School Diploma -
Lee Early College
Diploma Business Administration - Human Resources -
Central Carolina Community College
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