Hi, I’m
Jacqueline Ortiz
Pembroke Pines,FL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
years of professional experience
1
Certification
Work History
Fontainebleau Development LLC
Real Estate Sales Office Manager
08.2020 - 08.2024
Job overview
- Streamlined office operations with efficient scheduling, resource allocation, and workflow coordination.
- Implemented inventory controls and standardized ordering procedures, decreasing expenditures 20%.
- Conducted regular performance evaluations, addressing any areas requiring improvement in a timely manner.
- Implemented cost-saving measures that increased efficiency without compromising on service quality or client satisfaction.
- Championed continuous improvement initiatives within the organization, driving innovation across all aspects of operations.
- Optimized internal communication channels, fostering an atmosphere of collaboration among team members.
Turnberry
Director of Services @ Aventura Mall
10.2008 - 05.2020
Job overview
- Improved customer satisfaction ratings by addressing issues promptly and implementing corrective actions.
- Enhanced service quality by implementing standardized processes and procedures for the department.
- Hired, developed, motivated and retained top talent.
- Drove financial performance through productivity analysis, contract terms, and resource planning.
- Developed strong relationships with clients, resulting in increased revenue and repeat business.
- Built high-performing teams through effective hiring, training, and performance management practices.
Turnberry
Commercial Property Manager
07.2005 - 10.2008
Job overview
- Managed a diverse portfolio of properties, ensuring timely maintenance and optimal occupancy rates.
- Acted as a primary point of contact for property owners, providing regular updates on their investment performance along with strategic recommendations for improvement opportunities.
- Managed multiple property renovations, ensuring timely completion and minimal disruption to tenants.
- Ensured compliance with federal, state, and local laws related to fair housing practices throughout all aspects of property management.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Maintained accurate records of all transactions, including leases, renewals, maintenance requests, and payments received from tenants.
- Streamlined property maintenance processes for increased efficiency and lower costs.
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
- Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
- Developed and maintained relationships with local businesses and community organizations to promote the properties and create a positive image in the market.
- Developed strong relationships with vendors, securing competitive pricing for maintenance services and supplies.
Education
Valencia CollegeOrlando, FL
Associate of Arts from Business Management
Skills
- Microsoft Office
- Regulatory Compliance
- CRM & Yardi Software Proficiency
- Work Planning and Prioritization
- Operational Improvements
- Effective Communication
- Adaptability and Flexibility
Certification
- Licensed Broker/Real Estate Associate since 2023
- Licensed LCAM since 2020
- Management, Marketing and Leasing Certifications - 2007 - 2010
Languages
Spanish
Full Professional
Interests
- Passionate about balancing physical health with mental, gym workouts and emotional wellness.
- Youth mentor, providing guidance and support to empower the next generation of leaders.
Timeline
Real Estate Sales Office Manager
Fontainebleau Development LLC
08.2020 - 08.2024
Director of Services @ Aventura Mall
Turnberry
10.2008 - 05.2020
Commercial Property Manager
Turnberry
07.2005 - 10.2008
Valencia College
Associate of Arts from Business Management
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