Jacqueline Ortiz

- Previously worked from 07/2021 - 11/2023 and returned to the company after a year in healthcare and was quickly promoted to Lead Wellness Attendant for genuine investment in client experience and business success.
- Demonstrated leadership by training staff members in the effective use of FloatHelm, our primary scheduling and client management system. This involved not only imparting technical knowledge but also guiding colleagues in optimizing workflow, enhancing client communication, and ensuring efficient service delivery. My approach to training was collaborative and adaptive, fostering a team environment where open communication and mutual support were key to our collective success.
- Trained new staff on treatment room preparation, emphasizing safety protocols, sanitization standards, and high-level presentation. Instructed team members on client greeting etiquette to promote a welcoming, hospitable environment and enhance the overall guest experience.
- Experienced in resolving conflict resolution among clients and colleagues, ensuring standardized protocols have been met while remaining aligned with client and business interest.
- Proactively led and supported my departments operations with clarity, initiative, and attention to detail to ensure seamless workflow, timely client service transitions, and effective delegation of responsibilities in a fast-paced environment.
- Collaborated with upper management to enhance operational efficiency, elevate client experience, drive sales, and implement standardized protocols for streamlined service delivery.
- Facilitated clear communication between multiple departments to ensure team alignment, smooth daily operations, and consistent client experience.

- Developed and led in-house service education sessions to ensure team consistency in client care, communication, and treatment standards.

- Partnered with management to refine training materials and onboarding procedures, elevating staff knowledge and maintaining high-quality service delivery.

• Monitored and accurately documented patient vital signs, daily activities, and changes in physical, emotional, and mental condition in electronic health records (EHR), ensuring precise and timely updates for the healthcare team.
• Maintained a clean and safe environment by adhering to strict sanitation protocols, including disinfecting surfaces, changing linens, disposing of waste appropriately, and utilizing personal protective equipment (PPE) in compliance with infection control standards.
• Assisted patients with activities of daily living (ADLs), such as bathing, grooming, dressing, and feeding, while prioritizing patient dignity, comfort, and individualized care.
• Facilitated safe patient mobility by assisting with transfers to and from rooms, beds, and common areas using appropriate mobility aids, ensuring minimal risk of injury.
• Executed responsibilities in full compliance with hospital policies, safety regulations, and healthcare standards to uphold the highest quality of patient care.
• Delivered prompt and efficient care to 15–25 patients per shift, assessing needs and responding to requests with urgency and compassion.
• Provided emotional and social support to patients during NOC (night) shifts, fostering a calming and supportive environment that contributed to overall patient well-being.