Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
Generic

Jacqueline Ortiz-Hernandez

North Highlands,CA

Summary

Results-driven Event Coordinator with a successful track record in managing large-scale events and elevating participant satisfaction. Expertise in customer service and project management, leveraging innovative marketing strategies to enhance engagement and performance metrics. Proven ability to execute seamless events that align with organizational goals and foster positive attendee experiences.

Overview

4
4
years of professional experience

Work History

Operations Manager

Bowlero
North Highlands, CA
11.2024 - 03.2025
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Connected with customers, and developed strategies to achieve sales and customer service goals.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Event Coordinator and Assistant Store Manager

Rebounderz
Rohnert Park, CA
04.2021 - 09.2024
  • Tracked and reported on key metrics post-event, including attendance, revenue, and participant feedback, to assess success and areas for improvement.
  • Coach and communicate with the assigned events staff about all products and services, enthusiastically model selling behavior, share technical knowledge, and provide recommendations about ways to connect our customers with the right products.
  • Ensured effective communication between vendors and suppliers before, during and after the event.
  • Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
  • Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
  • Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
  • Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
  • Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
  • Events I personally created and executed: Rebounderz Summer Bash – 2022 & 2023, Rebounderz Winter Wonderland & Santa’s Workshop – 2022 & 2023

Education

High School Diploma -

Options For Youth
Sacramento, CA
03-2019

Skills

  • Project management
  • Customer service
  • Data analysis
  • Inventory Control
  • Event Management Expertise
  • Vendor negotiation
  • Effective Team Leadership
  • Performance metrics
  • Effective communication
  • Quality assurance
  • Marketing strategy
  • Onboarding and orientation
  • Budgeting and cost control
  • Graphic and media design

Accomplishments

  • Cover on Rohnert Park Living Magazine - Issued July 2022

Affiliations

I have a Lash & Dropshipping Business I operate during my free time.

Languages

English
Full Professional
Spanish
Limited

References

References available upon request.

Timeline

Operations Manager

Bowlero
11.2024 - 03.2025

Event Coordinator and Assistant Store Manager

Rebounderz
04.2021 - 09.2024

High School Diploma -

Options For Youth

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Jacqueline Ortiz-Hernandez