Jacqueline Owens
Librarian
Columbia,SC
Summary
Self-motivated public servant with eighteen years in the library system and seven years as a Personnel Specialist in the United States Air Force and was honorably discharged with a rank of Staff Sargent.
Overview
18
18
years of professional experience
Work History
Customer Service Supervisor
Richland County Library - Main Branch
- Supports the department / location manager with the training, and supervision of staff and volunteers including but not limited to, assigning, and communicating daily activities and deadlines, guiding the work of staff and volunteers, communicating important location, system, and organizational information and updates, and coordinating training.
- Works directly with customers locating, checking out, and renewing materials, placing holds, using automated library system; assists customers (in-library and on telephone) with basic informational and directional requests.
- Assists customers with using PAC terminals, copiers, and other equipment.
- Answers reference and technology questions, responds to customer requests, completes complex processes correctly, interprets Library policies and procedures to customer and other staff members, and refers customers to professional staff for assistance as appropriate.
- Uses technology for a variety of tasks including communication, scheduling, creating reports and tracking data; monitors automated functions and equipment; escalates issues to appropriate staff, as needed; maintains current knowledge of developments in the library technologies.
- Plans, assists with, and/or conducts programs and trainings for diverse audiences including but not limited to, story times, film showings, and technology trainings.
- Supports department / location needs, including completion of opening and closing procedures, maintaining supplies, statistics, and performing cash reconciliations, cleaning, checking and trouble-shooting equipment, scheduling and confirming meeting room reservations, and shelving materials to sustain the library’s collection.
- Responds to and resolves problematic customer situations and events; enforces the Richland Library Code of Conduct and follows established guidelines.
- Implements best practice standards and assures compliance with all guidelines, policies, and procedures.
- Answers questions, interprets, and communicates general policies and procedures to customers.
- Conducts searches for holds and other materials on shelves using printouts and lists.
- Empties materials return boxes, transports materials and processes returned items.
- Gathers, compiles, or submits data for trend analysis and/or reporting.
- Follows organizational, County, and public health and safety guidelines and protocols and performs job functions in a safe manner; reports all safety hazards per established policies and procedures.
- Attends and participates in staff and professional group meetings; stays current on new trends and best practices.
- Learns and consistently exhibits Richland Library’s brand promises in all interactions with customers and colleagues; provides outstanding customer service to all internal and external customers; successfully assists and meets the individualized needs of each customer.
- May be required to work nights and weekends based on organizational responsibilities and job requirements.
- May manage operations during absence of higher-level staff.
Library Assistant
Midlands Technical Community College
08.2024 - Current
- Serve as a friendly and knowledgeable point of contact, addressing directional and informational inquiries about the MTC Library, its services, and available materials.
- Provide prompt and accurate assistance to enhance the library experience for all patrons.
- Oversee and troubleshoot student computing, printing, and related tools. Offer guidance and support to students in utilizing these resources effectively.
- Utilize expertise in library resources to effectively guide students towards relevant materials, both in print and electronic formats. Assist them in accessing the information they need for their academic pursuits.
- Responsible for library operations, including opening and closing procedures.
- Monitor and manage study room reservations, perform clerical tasks, and ensure the organization and upkeep of physical library materials through shelving, shifting, and shelf reading.
- Adaptable and willing to take on other duties as required to contribute to the overall success and functionality of the library.
Library Assistant
Richland County Library Main
06.2021 - Current
- Assists students and faculty in finding and selecting books, periodicals, and non-print resources, answers basic reference questions.
- Assists with the operation of library audio-visual equipment and computers; sets up and maintains computers in classrooms and laboratories; installs and maintains software.
- Conducts basic circulation duties, including checking books in and out of the library, shelving books and periodicals, reserving books for teachers, logging students in and out of the library, and issuing and receiving audio-visual equipment and materials.
- Processes new materials: affixes barcodes and spine labels and inserts security devices.
- Prepares book orders and supply requisitions for audio-visual materials, periodicals, and general supplies. Helps to keep inventory of materials.
- Computes and distributes overdue notices and maintains related records.
- Maintains accurate and up-to-date records of expenditures.
- May schedule and distribute TV/VCR equipment to classrooms and plan for viewing of ITV/ETV or taped programs at teachers' requests.
- Instructs and assists in the supervision of student helpers and volunteers.
- Assists in maintaining appropriate student behavior in the library.
- Assist with book fairs, Accelerated Reading, schools ideas, and media events.
- Receives, reviews, prepares and/or submits a variety of documents, such as billing invoices, book lists, purchase orders, newspaper copy, inventory reports, overdue notices, library passes, annual reports, Accelerated Reader reports, etc.
- Interacts and communicates with departmental supervisors and co-workers, school and District administrators, teachers, other school personnel, students, student helpers, volunteers, parents, sales representatives, etc.
- Complies with all federal laws, state statutes, Board policies, administrative rules, and directives.
Substitute Teacher
Kelly Educational Services
03.2018 - 05.2021
- Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students.
- Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment.
- Adapt teaching methods to fit the needs of each individual student.
- Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria.
- Provide in-class and at-home assignments based on the available lesson plan.
- For long-term substitutes: develop lesson plans and assignments consistent with the regular teacher’s past lesson plans.
- Built, developed, and strengthened positive relationships with students and faculty to facilitate professional delivery of educational directives and services.
- Incorporate digital technology into learning activities, including use of software applications and SMART boards, leading to subsequent implementation by permanent teachers.
- Effectively managed classroom behaviors to enable productive classroom engagement.
Case Manager
SCDDSNB
11.2016 - 02.2018
- Provided dynamic, progressive Case Management for individuals with developmental disabilities.
- Developed and maintained positive relationships with individuals and their families.
- Provided monthly reports to Case Management section supervisor.
- Worked closely with community agencies to ensure accurate delivery of diverse, employment, medical, and mental health supports for local area serviced population.
Library Assistant
Irmo Branch Library
06.2007 - 11.2016
- Developed, produced, and managed library programs for young children and their families.
- Tasks included selecting, acquiring, cataloguing, classifying, circulating, and maintaining library materials; and furnishing reference, bibliographical, and readers' advisory services.
- Set up and worked with databases and information systems to catalogue and access information.
- Received Employee of the Month for developing and implementing innovative community outreach programs.
- Assists students and faculty in finding and selecting books, periodicals, and non-print resources, answers basic reference questions.
- Assists with the operation of library audio-visual equipment and computers; sets up and maintains computers in classrooms and laboratories; installs and maintains software.
- Conducts basic circulation duties, including checking books in and out of the library, shelving books and periodicals, reserving books for teachers, logging students in and out of the library, and issuing and receiving audio-visual equipment and materials.
- Processes new materials: affixes barcodes and spine labels and inserts security devices.
- Prepares book orders and supply requisitions for audio-visual materials, periodicals, and general supplies. Helps to keep inventory of materials.
- Computes and distributes overdue notices and maintains related records.
- Maintains accurate and up-to-date records of expenditures.
- May schedule and distribute TV/VCR equipment to classrooms and plan for viewing of ITV/ETV or taped programs at teachers' requests.
- Instructs and assists in the supervision of student helpers and volunteers.
- Assists in maintaining appropriate student behavior in the library.
- Assist with book fairs, Accelerated Reading, schools ideas, and media events.
- Receives, reviews, prepares and/or submits a variety of documents, such as billing invoices, book lists, purchase orders, newspaper copy, inventory reports, overdue notices, library passes, annual reports, Accelerated Reader reports, etc.
- Interacts and communicates with departmental supervisors and co-workers, school and District administrators, teachers, other school personnel, students, student helpers, volunteers, parents, sales representatives, etc.
- Complies with all federal laws, state statutes, Board policies, administrative rules, and directives.
Education
MLIS -
USC
Columbia, SCM.A - Professional Counseling
South University
Columbia, SC01.2014
B.A - Social Psychology
Park College
Parkville, MO01.1988
Skills
- Personnel records, human resources, program implementation and management, community services, relationship building, customer service, Microsoft office and Polaris library software
MILITARY EXPERIENCE
Seven years Military Personnel Specialist and exhibited superb Human Resources skills. Ensured military records were accurate and up-to-date, and the Air Force Personnel Records section was prepared for annual military Inspector General Inspections. Supervised 10 Airmen in the Military Records Department, and presented daily section briefings to military Company Commanders, and provided annual performance reports for military subordinates. Responsible for supervising Military Records Department which encompassed 7500 military records.
MILITARY SERVICE
USAF Feb 1976 – Apr 1981, Honorable Discharge, 1981 Personnel S
Timeline
Library Assistant
Midlands Technical Community College
08.2024 - Current
Library Assistant
Richland County Library Main
06.2021 - Current
Substitute Teacher
Kelly Educational Services
03.2018 - 05.2021
Case Manager
SCDDSNB
11.2016 - 02.2018
Library Assistant
Irmo Branch Library
06.2007 - 11.2016
Customer Service Supervisor
Richland County Library - Main Branch
M.A - Professional Counseling
South University
B.A - Social Psychology
Park College
MLIS -
USC
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