Jacqueline Padilla
San Antonio,TX
Summary
Experienced administrative professional with over 15 years of dedicated support to high-achieving leaders. Proven ability to anticipate and fulfill professional needs with meticulous attention to detail. Adept at managing demanding workloads in fast-paced and dynamic settings, ensuring seamless operations. Resourceful and driven, consistently delivering exceptional results in rapidly changing environments.
Overview
17
17
years of professional experience
Work History
EXECUTIVE ASSISTANT, PUBLIC CLOUD
Rackspace Technology
10.2021 - Current
- Responsibilities include: Fulfill the role of Executive Assistant to key executives including the VP of Cloud Platform & Apps, VP of Strategic Alliance Partners, VP of Strategic Operations and VP of Global Microsoft Alliance, along with their respective teams
- Support in the efficient organization of complex calendars spanning multiple time zones internal and external while anticipating future needs and/or conflicts
- Coordinate domestic and international travel and hotel reservations through the Concur system for seamless and efficient arrangements
- Precisely reconcile monthly expenses using the Workday system, ensuring a high level of accuracy and timely submission each month
- Serve as point of contact for morale gifts for various celebrations among team members.
- Handle confidential and sensitive information with discretion and tact.
- Serve as a liaison between departments to facilitate effective communication throughout the company.
- Organize and coordinate conferences and monthly meetings.
- Coordinate events for staff members, promoting team-building activities and boosting morale within the workplace.
- Proactively identify areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
SENIOR EXECUTIVE ASSISTANT, POPULATION HEALTH MANAGEMENT
Community First Health Plans
01.2021 - 10.2021
- Responsibilities included: Served as the Senior Executive Assistant to the Chief Medical Officer, 3 Medical Directors and personnel department of 100 + team members
- Prepared meeting agenda materials for timely distribution to participants to ensure adequate time for meeting preparation
- Took and drafted meeting minutes for communication to attendees to ensure action items were tracked
- Worked alongside HR to create and manage job requisitions to ensure adequate staffing
- Worked alongside the Vice President to maintain the 2021 budget and ensure the organization is adhering to policies and guidelines
- Maintained personnel files with high degree of confidentiality.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
EXECUTIVE ASSISTANT, BANK PROJECT MANAGEMENT OFFICE
USAA
02.2017 - 10.2020
- Responsibilities included: Served as the Executive Assistant to a 100+ personnel department
- Managed up to three executive calendars, scheduled meetings and appointments and coordinated travel arrangements to optimize time
- Created and execute various team building initiatives and support maintenance of organizational culture and employee relations/morale
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Reconciled and processed expense reports for executives to ensure accuracy and adherence on monthly due date
- Worked alongside HR to aide in requisition initiatives, track and coordinate interviews for department staff and assist with onboarding efforts
- Arrange travel for executives using Concur system
- Collaborated with internal and external clients to proactively ensure that meetings, board presentations and reports were established in a timely fashion
- Assisted with onboarding new team members and remained as the point of contact with each new member throughout process
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary
- Volunteered to help with special projects of varying degrees of complexity.
Executive Assistant, Property & Casualty Chief of Staff Team
USAA
02.2016 - 02.2017
- Responsibilities Included: Represented the upmost level of professionalism to the President's Chief of Staff team
- Provided full administrative support on various high-level projects, meetings and events
- Maintained and managed the Chief of Staff's complex calendar with attention to detail and accuracy
- Maintained and managed Operations calendar and SharePoint site simultaneously
- Coordinated a department wide event worth $100k across all USAA campuses, serving as point of contact for all executive assistants and providing morale booster for employees
- Served as point of contact in coordination, implementation and execution of Hurricane Harvey overnight volunteer trip with General Managers and President and was subsequently awarded the P&C Presidential Coin
- Coordinated and executed onboarding for 3 General Managers
- Prepared and distributed weekly WAR reports for senior level executives
- Projected a leadership presence among Executive Assistants to General Managers by advising, guiding and serving as a liaison.
INSIDE AUTO NON-INJURY ADJUSTER III, P&C CLAIMS
USAA
05.2014 - 02.2016
- Responsibilities included: Investigated, researched, analyzed, verified and recommended solutions of complex auto claims
- Reviewed estimate photos and made liability decisions to determine fault
- Resolved questions of coverage, liability, value of claims and losses
- Reviewed auto policies to verify deductibles and determine eligibility of claims
- Secured statements from witnesses, insured and claimants to effectively investigate and finalize claims.
SR HUMAN RESOURCE SPECIALIST/ADMINISTRATIVE
US Army
08.2007 - 05.2014
- Responsibilities included: Processed, verified and maintained confidential personnel related documentation
- Analyzed, evaluated and executed resolutions to interrelated HR issues while maintaining discretion
- Installed and implemented a Personnel Tracking System
- Scheduled and coordinated multiple projects, tasks, and operations utilizing Microsoft Office programs
- Managed personnel insurance benefits
- Researched an extensive amount of Army regulations in order to effectively apply and execute appropriate personnel procedures and actions
- Delivered briefings to senior management to convey daily, weekly and monthly objectives to ensure staff at all levels received information relevant to them and the organization's mission
- Revised Standard Operating Procedure to streamline pay inquiries
- Maintained an HRIS database to track all incoming and outgoing personnel records
- Created training presentations monthly and quarterly
- Conducted orientation for new personnel.
Education
Masters of Arts in Human Resources Management -
Webster University
01.2018
Skills
- Administrative Support
- Strong Problem Solver
- Meticulous attention to detail
- Executive Support
- Scheduling and Event Planning
- Multitasking
- Interpersonal Communication
- Oral and Written Communication
- Integrity
- Independent
- Employee Relations
- Bilingual – Spanish
- New Hire Orientations
- Leadership Development
- Microsoft Access
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- SharePoint
- Administrative Functions
- Bigger Picture
- Data Entry
- Office Management
- Schedule & calendar planning
- Customer Service-Oriented
- Expense Reporting
- Scheduling
- Calendar Management
Timeline
EXECUTIVE ASSISTANT, PUBLIC CLOUD
Rackspace Technology
10.2021 - Current
SENIOR EXECUTIVE ASSISTANT, POPULATION HEALTH MANAGEMENT
Community First Health Plans
01.2021 - 10.2021
EXECUTIVE ASSISTANT, BANK PROJECT MANAGEMENT OFFICE
USAA
02.2017 - 10.2020
Executive Assistant, Property & Casualty Chief of Staff Team
USAA
02.2016 - 02.2017
INSIDE AUTO NON-INJURY ADJUSTER III, P&C CLAIMS
USAA
05.2014 - 02.2016
SR HUMAN RESOURCE SPECIALIST/ADMINISTRATIVE
US Army
08.2007 - 05.2014
Masters of Arts in Human Resources Management -
Webster University