Jacqueline Palacio
Kenner,LA
Summary
Dynamic Patient Care Navigator with proven expertise at the Center for Restorative Breast Surgery, enhancing patient engagement and care coordination. Skilled in healthcare navigation and patient advocacy, I improved satisfaction through effective communication and streamlined processes, ensuring timely access to services and fostering a supportive environment for patients throughout their healthcare journey always going above and beyond for those I care for.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Navigator
Center for Restorative Breast Surgery
08.2022 - 01.2025
- Coordinated patient care plans to ensure comprehensive healthcare delivery.
- Assisted patients in navigating healthcare systems, improving access to necessary services.
- Improved patient satisfaction by effectively communicating treatment plans via phone calls or patient portal.
- Provided guidance on healthcare options, enhancing patient understanding and involvement from start to finish.
- scheduled new patient consults, follow ups, and post op appointments
- Increased efficiency by organizing and requesting patient records.
- Enhanced patient experience, addressing concerns and providing timely assistance.
- Conducted follow-up calls to monitor patient progress and improve continuity of care.
- Supported care teams by providing detailed patient histories and updates.
- Coordinated transportation services for patients, improving accessibility to care.
- Cleaned and stock patient rooms when needed
- Took before and after photos for patient results progress
- Walked patients to surgeon's clinic room to be assessed.
- recorded drainage output to provide to medical team
- gone over what to expect prior to and after surgery
Retail Associate
Dillards Department Store
05.2019 - 07.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Volunteer Activities Coordinator
Nouveau Marc Retirement Home
03.2016 - 04.2017
- Enhanced community impact through the organization of diverse volunteer activities and events.
- Assisted director with resident games and tasks
- prepared snacks for the patients/residents
Education
Louisiana State University
Baton Rouge, LA05-2021
Skills
- Care coordination
- Patient advocacy
- Healthcare navigation
- Patient engagement
- Patient support
- Healthcare referrals
- Time management
- Medical terminology
Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Timeline
Patient Care Navigator
Center for Restorative Breast Surgery
08.2022 - 01.2025
Retail Associate
Dillards Department Store
05.2019 - 07.2021
Volunteer Activities Coordinator
Nouveau Marc Retirement Home
03.2016 - 04.2017
- Basic Life Support Certification (BLS)
Louisiana State University
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