Dedicated and customer-oriented professional aiming to contribute to company success by offering a positive attitude and genuine interest in helping others. Well-prepared to excel in a customer-focused environment, quickly grasping the intricacies of products and services for accurate and efficient customer support. Strong focus on communication and problem-solving, eager to leverage and further develop these skills as a Customer Service Representative.
Overview
13
13
years of professional experience
Work History
Music Director/ Worship Co-Leader
The Bridge Church
01.2012 - Current
Rolls and skills
Rehearsal Management (making sure rehearsals are conducted in a timely and efficient manner but not limited to going above an beyond.
Assist in planning Praise and Worship Services Set list weekly.
Proficient user Ableton Live Music Software. (including using music stems or backing tracks)
Assist with background vocals.
Assist in maintaining a healthy environment for team members and creating a safe space.
Registrar and IMT
Somerset Academy Central Miramar
08.2017 - 06.2024
Clerical office duties(File management)
Information Management
Maintain student demographic up to date
Student enrollment
Attendance management and reconciliation
Class size management
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Greeted every guest with personable approach and provided knowledgeable service.
Organized, reviewed, and filed paperwork for secure recordkeeping.
Ensured accurate student records by diligently maintaining and updating information in the database.
Verified paperwork accuracy and checked for completion prior to processing.
Updated computer system with latest information to keep records current and accurate.
Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Resolved student registration issues to reduce acceptance, enrollment and payment delays.
Evaluated transfer credit eligibility for incoming students, ensuring a fair assessment process aligned with institutional policies.
Streamlined enrollment processes, significantly reducing wait times for students by implementing online registration system.
Increased student satisfaction by providing comprehensive support and guidance throughout registration process.
Ensured compliance with federal and state regulations regarding student records, safeguarding privacy and institutional reputation.
Managed sensitive student information with utmost confidentiality, building trust within academic community.
Upheld HIPAA regulations and standards for protecting patient information.