Jacqueline Parrish
Cypress,TX
Summary
Detail-focused Accountant known for productivity and efficient task completion. Possess specialized skills in financial analysis, tax preparation, and regulatory compliance which support accuracy and integrity in financial reporting. Excel in time management, problem-solving, and communication, enabling effective collaboration with teams across departments to meet tight deadlines and financial objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead/Supervisor
AIG
Houston, TX
07.2018 - Current
- Assists with delegating team members work assignments, daily activities, and schedules.
- Ensures accuracy and makes time keeping adjustments.
- Manage complaints on escalated calls.
- Resolve problems/escalated issues, expedite rush items, and assists customer service/contact center representatives with sensitive/high profile/challenging customers.
- Assists in the determination of work procedures.
- Communicates regularly with the customer service supervisor.
- Built strong relationships with customers though positive attitudes and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to faster proper completion of assigned duties.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Communicated KPI's outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
- Monitor team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and service solutions based on findings.
- Evaluated customer needs and feedback to drive product and service improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
Claims Representative
State Farm
Homewood, AL
04.2014 - 06.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Liaison between agent office, policyholders, and respective department to resolve issues.
- Reconciliation of customer claims.
- Manage, investigate, and resolve claims and explain billing notices verbally or in writing.
- Corresponded with agents, insured's, lien holders, attorneys, law enforcement officials, and internal departments to resolve claims.
- Used analytical abilities to evaluate coverage, liability, damages and settle claims.
- Negotiated settlements between attorneys, claimants, and/or co-defendants using professional judgement, reasoning, and critical thinking abilities.
- Audited and verified documents from claimant and/or insured, including medical bills, expense bills, wage forms or other items presented for payment consideration or evaluation.
- Set up and manage new accounts and existing accounts.
- Performed routine and complex maintenance of SFPP accounts.
- Working knowledge of policies, procedures, standards, and codes.
- Performed critical decision-making and reconciliation on accounts and issued payments to clients.
- Inspect and assess vehicle damage ranging from minor fender-benders to extensive damage caused by major accidents, hurricanes, floods, and other natural disasters.
- Estimate the cost of vehicle repairs, negotiate equitable settlements and issue payments.
- Work directly with other adjusters and supervisors in a field environment while working with multiple external stakeholders such as body shops, rental partners, and parts providers.
- Use knowledge, experience, and independent judgment to determine liability and confirm coverage.
- Self-motivated and able to remain on task with minimal direct supervision.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
Education
MBA - Business Administration
University of Phoenix
Birmingham, ALBachelor of Science - Business Administration
Trine University
Fort Wayne, INAssociates of Science - Accounting
Ivy Tech Community College
Fort Wayne, INMaster of Science -
Southern New Hampshire University
Hooksett, NHSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Schedule management
- Complaint resolution
- Process improvement
- Relationship building
- Key performance indicators
- Reconciliations
- Accounting principles
- Budgeting
- Claims processing
- Financial reporting
- Customer relationship management
- Team leadership
- Critical thinking
- Training and mentoring
- Effective communication
- Problem solving
- Time management
- Account reconciliation processes
- Generally accepted accounting principles (GAAP)
- Data inputting
- Financial planning
- Financial analysis
- Accounts payable and receivable
- Financial statements
- Regulatory compliance
- Strategic planning
- Account reconciliation specialist
- Tax return filing
- Microsoft Excel
- Analytical research
- Superior attention to detail
- Quickbooks
- PeopleSoft
- GAAP
- A/P and A/R
- Accounting and bookkeeping
- Risk assessment
- Accounts payable
- Bookkeeping
- Reporting
Certification
Supervisor Training, 6 months
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Collaborated with team of 5 in the development of Genesys program.
- Achieved retaining clients by completing testing of IVR with accuracy and efficiency.
Languages
English, Full Professional
Timeline
Team Lead/Supervisor
AIG
07.2018 - Current
Claims Representative
State Farm
04.2014 - 06.2018
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Administration
Trine University
Associates of Science - Accounting
Ivy Tech Community College
Master of Science -
Southern New Hampshire University