JACQUELINE PARSONS
Alpharetta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
CS Compliance Financial Specialist
INSTACART
03.2020 - Current
- Responded to over 80 customer incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized email platforms to deliver outstanding customer service.
Communication Specialist
LIVEPERSON
01.2020 - 03.2020
- Provided in-market shoppers with first-class service experience
- Assisted consumers during their buying process while driving high-quality sales leads to clients
- Answered questions from shoppers in multiple vertical markets, including but not limited to, Automotive, Real Estate, and Apartment Leasing.
Seasonal Customer Service Agent
WILLIAM-SONOMA, INC
12.2019 - 01.2020
- Provided product information, reviewed alternative solutions if items were out of stock, and placed orders for customers.
- Successfully negotiated and appeased customers using variety of methods established by Williams-Sonoma, Inc., guidelines.
- Checked inventory, processed returns, issue replacements and credits for damaged or defective merchandise.
Customer Service Representative
COVERALL
06.2019 - 10.2019
- Coordinated proper delivery of information relating to customer accounts from Sales to Operations for account distribution and offer to franchise owners.
- Accountable for tracking new customers and ensuring that all customer information is accurately entered for processing by Admin Team.
- Handled all incoming calls from customers and forwarded those calls to appropriate Operations Team Members.
BDC Service Representative
HENNESSY CADILLAC
09.2016 - 06.2019
- Responsible for handling all incoming phone calls and internet leads, answer service questions and concerns.
- Performed daily follow-up CSI to customers after completing services.
- Utilized service support programs to help drive business to service department; Eleads, Global Connect, Text2Drive.
Sales Consultant
LITTLE SWITZERLAND
02.2014 - 06.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic.
- Obtained incentives and complimentary brand jewelry pieces award in recognition for attaining store and brand selling goals.
Education
Bachelor of Fine Arts - Film
Miami International University of Arts and Design
Miami, FL2006
Skills
- Financial customer support
- Customer service specialist
- Customer experience enhancement
- Customer service experience
- Customer relations specialist
- Customer service skills
Timeline
CS Compliance Financial Specialist
INSTACART
03.2020 - Current
Communication Specialist
LIVEPERSON
01.2020 - 03.2020
Seasonal Customer Service Agent
WILLIAM-SONOMA, INC
12.2019 - 01.2020
Customer Service Representative
COVERALL
06.2019 - 10.2019
BDC Service Representative
HENNESSY CADILLAC
09.2016 - 06.2019
Sales Consultant
LITTLE SWITZERLAND
02.2014 - 06.2016
Bachelor of Fine Arts - Film
Miami International University of Arts and Design
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