Jacqueline Pate
Matteson,IL
Summary
Training professional with expertise in creating effective training materials and coordinating impactful sessions. Proven track record in evaluating feedback to enhance employee development and ensure compliance. Strong technical skills in software applications, adept at managing challenging tasks and prioritizing time effectively.
Overview
27
27
years of professional experience
Work History
Training Assistant
Schneider
Elwood, Illinois
03.2016 - Current
- Developed training materials for new employees to ensure comprehensive onboarding.
- Coordinated training sessions to enhance staff skills and knowledge.
- Evaluated training feedback to refine future programs and sessions.
- Maintained training records for compliance audits and organizational accountability.
- Collaborated with trainers to design effective teaching strategies.
- Resolved classroom issues promptly to maintain positive learning environments.
- Supported human resources managers in employee development initiatives.
Personal Banker/Senior Mortgage Loan Processor
Bank of America
Orland Park, Illinois
02.1999 - 10.2013
- Educated clients on available banking products and services to enhance understanding.
- Processed loan applications, facilitating efficient approvals and maintaining accuracy.
- Documented customer interactions and transactions with precision.
- Resolved client issues by answering inquiries and providing exceptional service.
- Maintained regular customer contact, updating them on loan progress and requirements.
- Built relationships with internal departments like Underwriting and Compliance for smoother processing timelines.
Education
Business
Trainco Business
Chicago, IL06-1988
High School Diploma -
Farragut High School
Chicago, IL06-1983
Skills
- Training material development
- Training coordination
- Feedback evaluation
- Compliance management
- Effective teaching strategies
- Employee development
Timeline
Training Assistant
Schneider
03.2016 - Current
Personal Banker/Senior Mortgage Loan Processor
Bank of America
02.1999 - 10.2013
Business
Trainco Business
High School Diploma -
Farragut High School