Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jacqueline Pavao

East Providence,RI

Summary

Accomplished cross functional, business savvy human resource technology professional, utilizing forward thinking and deep understanding of human resources processes, technology, agile practices, culture, and data-driven insights to design and deploy innovative customer focused solutions, optimize operational efficiency and automate processes to achieve business results. Instrumental in streamlining and improving processes, reporting methods and implementing technology solutions.

Overview

20
20
years of professional experience

Work History

Platform Product Owner, AVP

Citizens
04.2021 - 06.2023
  • Work with stakeholders to define the HR technology strategy/roadmap to improve the colleague and customer experiences
  • Responsible for working with the HR business lines to create and define the technology strategy, define new product specifications, implement new products and solutions, and drive go-to-market strategy
  • Engaging with key customers to provide product/solution overviews, rationalize architectures, influence the opportunities and aid product decisions
  • Project Managed the implementation of ATS from Oracle Taleo to the of Oracle Recruiting Cloud ontime, in budget and mimimal issues.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Successful RFI’s and RFP’s for new applicant tracking system as well as Assessment Vendors
  • Work with vendors and stakeholders to complete SOW, MSA and VCP with new vendors prior to implementations
  • Developed internal and external facing documents, including business case, program concept/execution approval documents, product requirements documents, user stories, brainstorming sessions, design sessions, got-to-market strategy presentations and technical focus documents including product and solution-level presentations
  • Implementation of resume parsing, SMS provider, assessment vendors, background screening provider, candidate chat bot, and automated interview scheduling
  • Worked with 3rd party vendors on direct integrations, custom integrations and APIs
  • Work with internal Middleware team to develop RESTful APIs to vendors for integrations and process automation
  • Evangelizing technical capabilities of our products and solutions to customers, sales reps and system engineers
  • Met with business lines for Scrumban Agile Ceremonies, stand-ups, backlog refinements and sprint planning, as well as participating in Neighborhood meetings and leading Executive Action Team meetings

Product Owner, AVP

Citizens
12.2019 - 04.2021
  • Led multiple internal projects from idealization, approval, development, testing and implementation of applications by collaborating with business and technology teams to increase productivity and colleague experience using Agile principles
  • Led several process improvement initiatives for HR Shared Services, Payroll, Reward/Compensation, HR Communications, and Talent Acquisition aimed at eliminating bottlenecks, increase productivity and improve the customer experience by listening to the customer, eliminating pain points and suggesting solutions
  • Organized and lead newly developed agile pod for HR Technology and Talent Acquisition
  • Liaison between HR Business lines and various Technical Teams to determine Business Requirements to ensure business solution are met
  • Completed 2 years of backlog items for Talent Acquisition in less than 9 months with newly formed pod
  • Develop solution options including process maps, metrics, reports and functional / technical designs and coordinate analyzing alternatives to gain agreement on an optimal solution for strategic initiatives
  • Apply solution design concepts including internal and vendor systems
  • M&A support for data conversions, integrations of new tools, colleague transitions

Senior Business Analyst, AVP

Citizens
03.2013 - 12.2019
  • Liaison between the business and technology area to understand, analyze, document business needs and issues, and convert them into business/technology requirements for workable quality efficient and cost-effective technology solutions that meet the objectives of the business requirement
  • Analyze and deliver successful business process initiatives from small to medium project initiatives
  • Able to enter and extract data of a complex nature including query and intermediate SQL
  • In depth understanding of HR and other relevant business systems and processes
  • Responsible for meeting with the Business to collect, understand and evaluation Business Requirements
  • Document business requirements and current processes to develop business case statements that include cost and benefit details
  • Build comprehensive test plans and execute the various testing cycles such as systems integration, regression, performance and user acceptance cycles including leading the user acceptance test cycle with stakeholders and business partners
  • Process design and implementation for HR (and other) processes
  • Facilitate the delivery and deployment process including all change activities, training and communications
  • Ability to provide clear and concise communications to client SMEs
  • Execute requests through completion unless a complex risk or issue occurs
  • Demonstrate an ability for complex process mapping

Senior HR Administrator, Officer

Citizens
01.2011 - 03.2013
  • Processed employee record changes, and prepared offer letters for new hires and internal transfers
  • Ensuring to adhere to all SLA’s as well as audit and compliance standards
  • Complete various requests for verification of employment from new hires, colleagues, as well as terminated colleagues.
  • Completed termination paperwork and exit interviews.
  • Maintained physical and digital personnel records such as employment contracts and PTO requests.
  • Scheduled and performed candidate interviews and drafted offer sheets and employee agreements.
  • Provided orientation for new employees by providing information packets, reviewing company policies, explaining benefit programs and obtaining signatures for documents.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.

Contractor, HR Specialist

Citizens Bank
09.2010 - 01.2011
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Administered employee benefits programs and assisted with open enrollment.
  • Process new hire information and colleague onboarding packages

Sr. HR Coordinator

Hasbro
06.2010 - 09.2010

Human Resources Manager

Lowe’s Home Improvement
06.2003 - 08.2009
  • Anticipate and effectively address talent needs through proactive recruitment, staffing and training activities
  • Motivate and retain existing talent through effective management of human resources issues in the store environment
  • Consistently communicate and apply Lowe’s standards, policies, management practices and legal requirements amongst various employee populations
  • Support Lowe’s commitment to exceptional, responsive service in all interactions with employees and customers
  • Plan, direct, supervise, and coordinate work activities for subordinates and staff relating to employment, compensation, policies and employee relations
  • Instrumental in controlling expenses through, monitoring payroll, reducing turnover and training costs
  • Identify staff vacancies and plan, recruit, interview and selected applicants, and conduct new employee orientations to foster positive attitude toward organization objectives
  • Provide current and prospective employees with information about policies, job duties, working conditions, wages and opportunities for promotion and employee benefits
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Train and manage employees to achieve significant improvements in their productivity
  • Successfully managed a twelve person team in creating an action plan for employee development and engagement
  • Investigate and report on workers compensation accidents for insurance carriers and represent organization at personnel-related hearings and investigations
  • Administer disciplinary procedures, terminate employees and conduct exit interviews to identify reasons for employee termination as well as provide terminated employees with outplacement and relocation assistance

Education

Bachelor of Science - Management, Human Resources Management

Rhode Island College

Business Analyst Certification -

Bryant University
Smithfield, RI

Skills

  • Agile Framework
  • HR Processes and simplification
  • HRIS Application Management & Support
  • Technology Proficiency
  • Presentations & Reporting
  • Risk Management
  • Business & Financial Management
  • New Features/Application Implementation
  • Project Management
  • Process Improvement
  • Automation
  • Optimization

Accomplishments

  • Implementation of Oracle Recruiting Cloud
  • Implementation of UltiPro (UKG) Payroll/Time and Attendance
  • Implementation of Oracle Core HCM, Performance Management and Compensation
  • Implementation of Candidate Chat Bot and Automated Interview scheduling
  • Implementation of Assessment Providers
  • Mergers and Acquisitions



Timeline

Platform Product Owner, AVP

Citizens
04.2021 - 06.2023

Product Owner, AVP

Citizens
12.2019 - 04.2021

Senior Business Analyst, AVP

Citizens
03.2013 - 12.2019

Senior HR Administrator, Officer

Citizens
01.2011 - 03.2013

Contractor, HR Specialist

Citizens Bank
09.2010 - 01.2011

Sr. HR Coordinator

Hasbro
06.2010 - 09.2010

Human Resources Manager

Lowe’s Home Improvement
06.2003 - 08.2009

Bachelor of Science - Management, Human Resources Management

Rhode Island College

Business Analyst Certification -

Bryant University

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Jacqueline Pavao